Customer Service Representative

1 week ago


Ogden, Utah, United States Mom's Meals Full time
Customer Service Representative Job Description

Mom's Meals, a leading national provider of refrigerated home-delivered meals, is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their orders are processed efficiently and accurately.

Key Responsibilities:
  • Handle inbound and outbound customer service calls, addressing questions and providing top-notch service
  • Input order information into our client order system
  • Document all conversations with clients in our database
  • Ensure all assigned clients have an order on file
  • Contact case managers via phone, email, or fax when special situations arise
Requirements:
  • High school degree or equivalent
  • 1 year of previous customer service experience
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook)
  • Clear oral communication skills
  • Ability to de-escalate situations and resolve customer complaints
  • Previous experience adhering to company policies and core values
Preferred Qualifications:
  • 1 year of previous call center experience
  • Experience with auto dialer, multi-line phone system, and/or CRM systems
  • Knowledge of HIPAA policies and procedures
  • Bilingual (English/Spanish)
Physical Requirements:
  • Sedentary work involving sitting for prolonged periods
  • Repetitive motions involving wrists, hands, and/or fingers
  • Visual perception to perform job duties
What We Offer:
  • Tiered growth path for promotion starting Day 1
  • Eligible for Referral Bonuses starting Day 1
  • Weekly paychecks
  • PTO, 401k, and full benefits package

Mom's Meals is a family-operated business dedicated to providing fully prepared, refrigerated meal solutions to seniors, patients, and those managing chronic conditions. We're passionate about the well-being of others and strive to make a difference in our community.

We are an equal opportunity employer and comply with all applicable federal and state non-discrimination laws. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status.



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