Customer Service Representative
1 week ago
Mom's Meals, a leading national provider of refrigerated home-delivered meals, is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their orders are processed efficiently and accurately.
Key Responsibilities:- Handle inbound and outbound customer service calls, addressing questions and providing top-notch service
- Input order information into our client order system
- Document all conversations with clients in our database
- Ensure all assigned clients have an order on file
- Contact case managers via phone, email, or fax when special situations arise
- High school degree or equivalent
- 1 year of previous customer service experience
- Proficiency in Microsoft Office suite (Word, Excel, Outlook)
- Clear oral communication skills
- Ability to de-escalate situations and resolve customer complaints
- Previous experience adhering to company policies and core values
- 1 year of previous call center experience
- Experience with auto dialer, multi-line phone system, and/or CRM systems
- Knowledge of HIPAA policies and procedures
- Bilingual (English/Spanish)
- Sedentary work involving sitting for prolonged periods
- Repetitive motions involving wrists, hands, and/or fingers
- Visual perception to perform job duties
- Tiered growth path for promotion starting Day 1
- Eligible for Referral Bonuses starting Day 1
- Weekly paychecks
- PTO, 401k, and full benefits package
Mom's Meals is a family-operated business dedicated to providing fully prepared, refrigerated meal solutions to seniors, patients, and those managing chronic conditions. We're passionate about the well-being of others and strive to make a difference in our community.
We are an equal opportunity employer and comply with all applicable federal and state non-discrimination laws. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status.
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