Office Supervisor

1 week ago

Louisville, Kentucky, United States JTH Tax , Inc. Full time
Job Title: Office Supervisor

Job Summary

The Office Supervisor is responsible for overseeing the day-to-day operations of individual tax preparation offices. This role requires strong leadership, decision-making, and problem-solving abilities, as well as excellent customer service and interpersonal skills.

Key Responsibilities
  • Manage office operations, ensuring adherence to company policies, procedures, and quality standards
  • Monitor office performance metrics, including revenue, productivity, and customer satisfaction, and implement strategies to improve efficiencies
  • Oversee staffing and scheduling, ensuring adequate coverage and optimal utilization of tax preparers and support staff
  • Maintain a clean, organized, and professional office environment, ensuring compliance with health and safety regulations
  • Coordinate and execute marketing initiatives for the designated office
Staff Supervision and Development
  • Recruit, train, and develop office staff, fostering a culture of customer service and continuous improvement
  • Provide ongoing coaching, feedback, and performance management to tax preparers and support staff
  • Conduct regular meetings and training sessions to ensure staff knowledge and skills remain up-to-date
  • Promote employee engagement, recognition, and career development opportunities
Customer Service Excellence
  • Ensure exceptional customer service is delivered consistently, addressing customer inquiries, concerns, and complaints in a timely and professional manner
  • Monitor customer feedback and implement strategies to enhance the overall customer experience
  • Maintain a thorough understanding of Liberty Tax's products and services to effectively assist customers and promote additional offerings
Compliance and Quality Assurance
  • Ensure strict adherence to all applicable laws, regulations, and company policies within the office
  • Conduct regular quality assurance checks on tax returns and client documentation to maintain high standards and minimize errors
  • Identify and mitigate operational risks, implementing appropriate controls and corrective actions
  • Maintain accurate and compliant records, preparing reports as required
Financial Management
  • Manage office budgets, closely monitoring financial performance and implementing cost-saving measures as needed
  • Ensure accurate and timely reporting of financial data and adherence to accounting practices
  • Implement strategies to drive revenue growth and profitability for the office

Requirements:

  • Associate's degree in business administration, Accounting, or a related field; bachelor's degree preferred or the equivalent through a combination of education and related work experience
  • 3+ years of experience in a supervisory or managerial role, preferably within the tax preparation or financial services industry

Work Environment:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Liberty Tax Service is an equal opportunity employer.

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