Operations Support Associate
20 hours ago
Overview
David Yurman, a renowned American jewelry company, seeks a skilled Operations Support Associate to join their team. As a key member, you will play a vital role in delivering exceptional customer service and supporting store staff in achieving sales goals.
Key Responsibilities
- Assist with daily inventory counts and reconciliation to ensure accurate stock levels.
- Support the store manager in maintaining stock control and delivery procedures, minimizing shrinkage and ensuring timely delivery of merchandise.
- Package merchandise for client delivery and assist with repair entry into KWI and updates to the repair book and special order log.
- Communicate supply and material deficiencies to ensure seamless operations.
- Answer and direct incoming calls, providing excellent customer service.
- Adhere to company retail operating and security procedures at all times.
- Complete paperwork accurately and on time, following company procedures.
- Maintain visual merchandising and housekeeping standards, reflecting current visual guidelines and priorities.
- Create a welcoming luxury environment for clients.
- Provide exceptional customer service, prioritizing client needs and exceeding expectations.
- Maximize selling opportunities to achieve store KPI targets, staying aware of performance against targets.
Qualifications
- Luxury retail experience preferred.
- Minimum 1 year in an operational role in a customer service environment.
- Proficient in Microsoft Excel and Outlook.
- Detail-oriented, adaptable, and able to prioritize in a fast-paced environment.
- Flexibility to work in various roles based on business needs and non-traditional hours, including days, nights, weekends, and holidays.
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