Property Manager

1 month ago

Wilmington, North Carolina, United States Residential Property Management Full time
Job Summary

This position oversees personnel, marketing, leasing, collections, resident relations, resident retention, customer service, property maintenance, contracted services, vendor management, capital improvements, administration, reporting, property and employee safety, and legal compliance. The Property Manager leads on-site staff to ensure a sufficient flow of revenue by renewing and leasing a high percentage of apartment units at the optimum rates while maintaining each apartment unit and the property grounds at a functional and high aesthetic level while controlling all operating expenses.

Key Responsibilities
  • Supervises all on-site staff, including hiring, training, supervision, coaching and corrective measures
  • Determines productivity standards of each staff member and communicates these standards with the goal of maximizing property performance and individual success; evaluates performance of these standards for individual staff members and makes resulting compensation recommendation decisions.
  • Provides professional and positive leadership to team members.
  • Resolves resident concerns and matters at a high level of customer service and satisfaction.
  • Performs the tasks of subordinate associates as needed, including leasing units and making units ready for leasing.
  • Establishes and monitors the property budget on a daily basis in accordance with established goals; keeps expenses in line with the budget.
  • Works to achieve maximum performance based upon annual goals to increase revenue and other income.
  • Ensures that all applicable deposits, rents, other fees and ancillary revenues are collected and deposited.
  • Reviews, codes and submits bills to be paid to the Accounts Payable Department.
  • Prepares reports as required.
  • Submits all other accounting activities to the Accounts Payable Department.
  • Purchases necessary equipment and supplies for the property.
  • Determines the optimum rent based on market conditions and the level of rent concessions, if any.
  • Participates, approves and manages marketing efforts to increase occupancy.
  • Interacts closely with the service team to manage property maintenance programs including promptly and courteously responses to resident requests for maintenance, providing an adequate supply of market ready apartments to meet the leasing efforts and ensuring property appearance meets or exceeds site standards.
  • Inspects the property daily to determine the quality of the physical property to assess and identify needs.
  • Responsible for other assignments as needed and directed by senior management
Requirements
  • Bachelors degree or two years of successful working experience in the apartment management industry, including extensive customer service and leasing/marketing preferred. Must have training or experience in basic computer use, including common applications such as Microsoft Word and Excel as well as experience with web-based software used in apartment management (Yardi Voyager, Popcard, Payscan, Rent Caf preferred). Other related experience or equivalent education may be substituted.
  • Knowledge of apartment management laws and regulations, federal, state, and local.
  • Knowledge of expense control and financial management
  • Must have a valid drivers license or means of immediate transportation to attend meetings, events and daily activities.
  • Property Managers or PMIC license required; CAM certification preferred.

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