Retail Operations Supervisor
2 weeks ago
Job Type:
Full-time
Description:
The Retail Operations Supervisor plays a pivotal role in assisting the Store Manager with the daily functions of the retail establishment. This position is designed for individuals who are looking to advance their careers in retail management. The Supervisor will focus on enhancing customer satisfaction, optimizing sales performance, and fostering a productive work environment for staff.
Key Responsibilities:
- Support the recruitment, interviewing, and onboarding processes for new team members.
- Assist in the training and development of staff to achieve high performance in sales and operational tasks.
- Oversee daily store operations, ensuring efficient inventory management, expense monitoring, and effective promotional execution.
- Deliver exceptional customer service by addressing inquiries, resolving complaints, and ensuring a positive shopping atmosphere.
- Stay informed about product knowledge, including current launches and promotions.
- Work collaboratively with the Store Manager and team to meet or exceed operational and financial goals.
- Maintain a safe, organized, and clean store environment by implementing company policies and procedures.
- Provide constructive feedback to the Store Manager regarding employee performance, operational efficiencies, and sales strategies.
- Manage daily store activities, including inventory control, cash handling, staffing, customer service, and overall cleanliness.
- Engage with customers on the sales floor, offering guidance and support to both customers and employees.
- Must be available for full-time hours, including evenings, weekends, and holidays.
Knowledge and Skills:
- Effective written and verbal communication
- Strong customer service orientation
- Proficiency in Microsoft Office Suite
- Understanding of retail operations
- Basic arithmetic skills
- Must be at least 21 years of age
- High school diploma or equivalent
- Willingness to work weekends and holidays
- Flexibility to work extended shifts as needed
- Ability to lift items weighing up to 50 pounds
- Health, dental, vision, and life insurance available after 60 days of employment.
- Paid time off (PTO) offered after 90 days of employment.
- Employee discounts on merchandise.
- Opportunities for professional development and career advancement.
Salary:
$15.00-$17.00/Hour
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