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Guest Service Representative II

2 months ago

Panama City, Florida, United States Navy Exchange Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Representative II - Night Auditor to join our team at the Navy Exchange. As a key member of our lodging operations team, you will be responsible for providing exceptional guest service, handling front desk operations, and ensuring the safety and security of our guests.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues that may arise.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Process transactions, reconcile accounts, and maintain accurate records.
  • Communicate effectively with guests, colleagues, and management to ensure seamless operations.
  • Utilize the Property Management System (PMS) to access guest information, retrieve reservation details, and make changes as needed.
  • Verify registration information, secure credit cards for incidental expenses, and authorize room charges.
  • May be required to relocate guests to different rooms, handle lost and found items, and assist with maintaining inventory and supplies.
  • Ensure the security and safety of all guests, including handling wake-up calls and maintaining a clean and safe lobby area.
Requirements
  • One year of general office clerical experience, with a focus on customer service and front desk operations.
  • Specialized experience in lodging operations, customer service, or a related field.
  • Ability to work a variety of shifts, including nights, weekends, and holidays.
  • Strong communication and problem-solving skills, with a focus on providing exceptional guest service.
  • Ability to work independently and as part of a team, with a focus on maintaining a positive and professional attitude.