Customer Service Representative Panama City FL Airport

3 days ago


Panama City, Florida, United States Enterprise Mobility Inc Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at the Panama City Beach International Airport. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience from start to finish.

Key Responsibilities:

  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems

Requirements:

  • High school diploma or equivalent required
  • Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support
  • Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
  • Authorized to work in the United States and not require work authorization sponsorship by our company

About Us:

Enterprise Mobility Inc is a leading provider of car rental services, operating the National, Enterprise, and Alamo brands. We are committed to providing exceptional customer service and creating a positive experience for our clients.

What We Offer:

  • Paid time off
  • Employee discount
  • Retirement savings plan including 401k with matching profit sharing
  • Health insurance
  • Life insurance
  • Dental insurance
  • Vision insurance
  • Training and development opportunities

Work Schedule:

Thursday - Monday, 3 p.m. - close and Thursday - Monday, 11 a.m. - 7:30 p.m.



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