Customer Service Representative Panama City FL Airport
3 days ago
We are seeking a highly skilled Customer Service Representative to join our team at the Panama City Beach International Airport. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience from start to finish.
Key Responsibilities:
- Meet and greet customers in a professional and friendly manner
- Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
- Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management and miscellaneous calls as assigned
- Assist in assessing the condition of rental vehicles upon return
- Notify management of any known customer or vehicle problems
Requirements:
- High school diploma or equivalent required
- Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support
- Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
- Authorized to work in the United States and not require work authorization sponsorship by our company
About Us:
Enterprise Mobility Inc is a leading provider of car rental services, operating the National, Enterprise, and Alamo brands. We are committed to providing exceptional customer service and creating a positive experience for our clients.
What We Offer:
- Paid time off
- Employee discount
- Retirement savings plan including 401k with matching profit sharing
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Training and development opportunities
Work Schedule:
Thursday - Monday, 3 p.m. - close and Thursday - Monday, 11 a.m. - 7:30 p.m.
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