Evening Library Services Coordinator III

2 weeks ago

Brockton, Massachusetts, United States Bridgewater State University Full time

Position Title

Evening Library Services Coordinator III - Access Services

Department Overview

The Clement C. Maxwell Library operates extensively throughout the academic year, providing a vibrant environment that supports learning and collaboration. The library caters to a diverse community of students, faculty, staff, and researchers, as well as local residents.

Library Services is committed to addressing the needs of its patrons, adapting service models as educational practices evolve, and enhancing the skills of its staff to meet changing demands. Successful candidates will be those who work collaboratively to fulfill the department's mission of serving a diverse campus community. Individuals from underrepresented groups, including minorities, women, veterans, and persons with disabilities, are strongly encouraged to apply.

Bridgewater State University fosters an inclusive atmosphere that promotes the success of all students, focusing on continuous improvement and innovation that benefits the broader community.

Our dedication to diversity, equity, and inclusion is reflected in our institutional values, ensuring that all students receive the support they need to thrive.

Role Summary

The Maxwell Library at Bridgewater State University is seeking a proactive and team-oriented full-time Library Assistant. The Library Assistant III (LA III) will report to the Manager of Access Services and work closely with colleagues to assist library patrons at the service desk, via phone, and through online chat. Additionally, the LA III will receive cross-training to provide essential library services, including basic reference assistance, technology support, document delivery, and statistical data collection.

Evening LA III Schedule
Sunday: 2:00pm-10:15pm
Monday-Thursday: 3:00pm-11:15pm
Friday-Saturday: Off
This position is classified under AFSCME and adheres to the terms of the union agreement.

Key Responsibilities

  • Assist patrons with a variety of library-related inquiries at a busy service point.
  • Exhibit sensitivity and understanding towards students from diverse backgrounds.
  • Perform access services tasks, including circulation duties, answering phones, and processing holds.
  • Execute start-up or closing procedures for specific shifts.
  • Address basic reference and technology inquiries.
  • Conduct inventory control tasks, including re-shelving and maintaining book stacks.
  • Guide patrons in utilizing the library catalog and online databases.
  • Support the recruitment, supervision, and training of student workers.
  • Create engaging book and resource displays within the library.
  • Participate in outreach initiatives for the library and university.
  • Compile and prepare monthly library service statistics.
  • Engage in professional development opportunities to enhance job knowledge.
  • Perform other duties as assigned.

Required Qualifications

  • Minimum of two years' experience as a library assistant in an academic or public library, including supervisory experience.
  • General understanding of library services and operational workflows.
  • Commitment to providing excellent customer service and fostering an inclusive environment.
  • Strong oral and written communication skills.
  • Ability to interact tactfully with patrons and deliver effective service.
  • Proficient in computer usage and basic skills with Office 365 or similar software.
  • Familiarity with library systems and equipment.
  • Physical ability to stand for extended periods and manage heavy book carts (up to 40lbs).

Preferred Qualifications

  • Associate's degree or higher.
  • Experience in answering library reference inquiries.
  • Knowledge of library research methodologies and resources.
  • Experience troubleshooting computer systems and software.
  • Ability to document policies and workflows effectively.
  • Experience in training others on processes and workflows.

Work Environment

Bridgewater State University adheres to the Americans with Disabilities Act (ADA) to provide reasonable accommodations for qualified applicants and employees with disabilities.

EEO Statement

Bridgewater State University is an affirmative action/equal opportunity employer actively seeking to enhance the diversity of its workforce. We are committed to creating educational, working, and living environments that value diverse backgrounds.

Compensation

$1,874.61 bi-weekly (Grade 14, Step 1)

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