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Evening Library Services Coordinator III

2 months ago

Brockton, Massachusetts, United States Bridgewater State University Full time

Position Title

Evening Library Services Coordinator III - Access Management

Department Overview

The Clement C. Maxwell Library operates an extensive schedule, providing services for an average of 87 hours weekly throughout the academic year. This vibrant environment encompasses classrooms, academic, and administrative offices, catering to a diverse community of students, faculty, staff, and researchers from various backgrounds.

Library Services is committed to addressing the needs of its patrons, adapting service models as educational practices and librarianship evolve, and enhancing user experiences through innovative technologies. Ideal candidates will collaborate effectively with colleagues to fulfill the department's mission in serving our diverse campus community. We strongly encourage applications from individuals representing underrepresented groups, minorities, women, veterans, persons with disabilities, and those dedicated to promoting diversity and inclusive excellence.

Bridgewater State University is devoted to fostering an inclusive community that supports the lifelong success of all students, emphasizing continuous improvement and innovation that benefits the region and beyond. Our educational environment encourages critical thinking, the pursuit of knowledge, and the development of meaningful relationships, all aimed at transforming lives and enhancing the human experience.

Our dedication to diversity, equity, and inclusion is reflected in our institutional values, ensuring that all students receive the support they need to thrive.

Bridgewater State University is an equal opportunity/affirmative action employer. We encourage applications from individuals committed to working in a culturally diverse environment.

Role Summary

The Maxwell Library at Bridgewater State University is seeking a proactive and team-oriented full-time Library Assistant. The Library Assistant III (LA III) will report to the Access Services Manager and work closely with colleagues in the Access Services Department to assist patrons at the library's service desk, via phone, and through online chat. Additionally, the LA III will receive cross-training to provide essential library services, including basic reference assistance, technology support, document delivery, statistical data collection, and other assigned responsibilities.

Evening LA III Schedule
Sunday: 2:00 PM - 10:15 PM
Monday-Thursday: 3:00 PM - 11:15 PM
Friday-Saturday: Off
This position is classified under AFSCME and is subject to the terms of the union agreement.

Key Responsibilities

  • Assist patrons at our busy service point with all library-related inquiries.
  • Exhibit sensitivity and understanding towards students from diverse backgrounds with varying abilities.
  • Perform a range of access services tasks and circulation duties, including checking materials in and out, answering phone calls, responding to online inquiries, and processing holds for patrons.
  • Execute opening or closing tasks as required for specific shifts.
  • Address basic reference and technology-related questions.
  • Conduct inventory control tasks, including re-shelving materials, shelf-reading, and assisting with the maintenance of book stacks.
  • Guide patrons in the use of the library catalog and online databases.
  • Support the recruitment, supervision, and training of student workers.
  • Create engaging book and resource displays within the library.
  • Participate in library outreach initiatives and university-wide efforts.
  • Collect, organize, and prepare monthly statistics related to library services.
  • Engage in professional development opportunities to enhance job knowledge.
  • Perform other duties as assigned.

Required Qualifications

  • Minimum of two years' experience as a library assistant in an academic or public library, including at least one year in a supervisory role.
  • General understanding of library services and operational workflows.
  • Commitment to excellence in customer service and support for an equitable, diverse, and inclusive environment.
  • Strong oral and written communication skills.
  • Ability to interact tactfully with others and provide effective customer service.
  • Basic computer proficiency and familiarity with Office 365 or similar productivity software.
  • Experience with library systems and equipment commonly found in libraries (e.g., printers, photocopiers, scanners).
  • Physical capability to stand for extended periods, bend, stoop, reach, and push heavy book carts (up to 40 lbs).

Preferred Qualifications

  • Associate's degree or higher.
  • Experience in addressing library reference inquiries.
  • Knowledge of library research methodologies, reference materials, and general library services.
  • Experience troubleshooting desktop computers and software (e.g., Windows 10, printer and scanner drivers, Microsoft Word and Excel).
  • Experience in documenting policies and workflows.
  • Experience in training others on processes, workflows, and policies.

Work Environment

Bridgewater State University adheres to the Americans with Disabilities Act (ADA) to provide reasonable accommodations for qualified applicants and employees with disabilities. To request an accommodation for the application process, please complete and submit the designated electronic form.

Special Conditions for Eligibility

Employment at Bridgewater State University is contingent upon the successful completion of a background check. Bridgewater State University participates in E-Verify.

This position is not eligible for H-1B sponsorship.

EEO Statement

Bridgewater State University (BSU) is an affirmative action/equal opportunity employer actively seeking to enhance the diversity of its workforce. We are committed to providing educational, working, and living environments that respect the diverse backgrounds of all individuals.

Salary Range

$1,874.61 bi-weekly (Grade 14, Step 1)