Technical Help Specialist
20 hours ago
Job Summary:
We are seeking a skilled Technical Help Specialist to join our team in West Hills, California.
Key Responsibilities:
- New installations and upgrades of our software on existing Windows and Linux based servers
- Troubleshooting and interpreting HL7 interface messages from Hospital Information Systems
- Troubleshooting of various web-based applications, internal testing, and basic troubleshooting of network environments and hardware that the software is installed on
Requirements:
- Formal training in 2008/2012/2016 Windows or Red Hat Linux server-based networking environments OR a minimum of 3 years' experience in a server admin role
- Experience in supporting third-party applications on various handhelds devices such as iPods, Tablets, and Windows Mobile handheld devices
- Experience supporting Windows IIS web servers and web-based applications
- Experience with SaaS and/or Cloud environments
Working Conditions:
This person will work as part of our Customer Care team to provide implementation and ongoing remote support services for our proprietary software applications.
The selected candidate will also be responsible for assisting with after-hours installations and will be part of the 24x7 on-call rotation for our Technical Support team.
Salary Range: $60,000 - $80,000 per year
Location: West Hills, California
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