Senior IT Support Specialist
2 weeks ago
The Arizona Department of Economic Security is seeking a highly skilled I.T. Technician IV to provide superior technical support within our organization.
Position Summary
The I.T. Technician IV role encompasses advanced technical support for both standard and specialized software applications as well as automated business systems. This position is crucial in identifying and resolving issues to minimize downtime and ensure the continuous functionality and availability of technology systems.
Key Responsibilities
1. **Technical Support**: Deliver advanced technical assistance for a variety of software applications and business systems, ensuring prompt resolution of issues.
2. **Hardware and Software Management**: Oversee the installation and configuration of hardware and software, troubleshoot PC and network issues, and provide consultancy for network customers.
3. **Network Administration**: Provide administrative support for LAN/WAN networks, coordinating the installation of necessary cabling and equipment for data communication.
4. **Problem Diagnosis**: Diagnose and troubleshoot issues related to PCs, servers, and network equipment, collaborating with vendors as needed.
Supervision and Reporting
This position operates under the general supervision of higher authority, with potential oversight of subordinate staff as assigned.
Essential Functions
- Manage the main switchboard, efficiently routing calls and responding to inquiries regarding I.T. services.
- Lead diagnostic procedures to identify technology problems, implementing effective solutions.
- Take charge of larger projects and complex tasks, ensuring successful completion.
- Provide hardware and software support for PCs and telecommunications infrastructure.
- Administer multiple server networks, planning and implementing security measures.
- Install, configure, and troubleshoot hardware and software issues.
- Research and evaluate new technologies for potential integration into existing systems.
- Maintain and repair data communication lines and equipment, scheduling preventative maintenance as necessary.
This role represents the pinnacle of the I.T. Technician Series, requiring extensive experience and knowledge in the field.
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