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Senior IT Support Specialist

2 months ago

Lake Havasu City, Arizona, United States Arizona Department of Economic Security Full time
Job Overview

The Arizona Department of Economic Security is seeking a highly skilled I.T. Technician IV to provide exceptional technical support within our organization.

Position Summary

The I.T. Technician IV role encompasses advanced technical support for a variety of software applications and automated systems. This position is critical in ensuring minimal downtime for our customers and maintaining the functionality and availability of our technology systems. Responsibilities include:

  • Receiving and directing calls through the main switchboard.
  • Installing and configuring hardware and software.
  • Troubleshooting issues related to PC and network hardware and software.
  • Consulting with network customers to design tailored business solutions.
  • Providing administrative support for LAN/WAN networks.
  • Coordinating the installation of cabling and equipment for data communication.
  • Diagnosing and resolving issues with PC, server, and network equipment.
  • Collaborating with vendors for PC and network services.

Supervision and Reporting

This position operates under the guidance of higher-level authority, with the potential to supervise subordinates as assigned.

Key Responsibilities

The I.T. Technician IV will:

  • Answer the main switchboard and manage incoming calls.
  • Respond to inquiries regarding technology services and assist users in diagnosing issues.
  • Lead larger projects and complex tasks.
  • Provide hardware and software support for PCs and telecommunications systems.
  • Administer a multi-server network and implement network security measures.
  • Install, configure, and troubleshoot hardware and software issues.
  • Research and evaluate new technologies for network systems.
  • Document and resolve technical problems effectively.
  • Maintain and repair data communication lines and routers.
  • Schedule preventative maintenance for computer and peripheral equipment.

Technical Skills Required

The ideal candidate will possess advanced knowledge and experience in:

  • Configuring network interface cards, protocols, and cabling.
  • Diagnosing and resolving hardware, software, and networking issues.
  • Testing and implementing updates for end-user software systems.