Clinical Intake Specialist

5 days ago


Chicago, Illinois, United States CJE SeniorLife Full time
Clinical Intake Professional

**Job Summary:**

We are seeking a skilled Clinical Intake Professional to join our team at CJE SeniorLife. As a Clinical Intake Professional, you will serve as a key member of our clinically focused team, providing older adults, their families, and caregivers with a single point of entry and seamless connection to our social service programs.

**Key Responsibilities:**

- Work closely with the CJE Concierge and Clinical Intake teams to screen, triage, and document new and returning client inquiries and internal referrals.
- Schedule and facilitate brief biopsychosocial assessments with clients via phone, video, or in-person, and help match desired services with appropriate staff and programs.
- Assist clients and colleagues by monitoring and tracking client status of referrals, agency program information, and program capacity/availability.
- Actively serve on a team of client-facing clinical staff offering occasional rapid response via in-person and phone-based support to clients during business hours.
- Utilize a detailed understanding of both CJE Concierge and Clinical Intake Team duties via cross-training to assist, support, and provide occasional back-up for the CJE Concierge role and general functions of the Clinical Intake team.

**Requirements:**

- Master's Degree in Social Work, Professional Counseling, or Marriage and Family Therapy. Licensure preferred.
- Experience screening, triaging, assessing, and connecting clients to appropriate internal agency and external service providers, as well as monitoring and measuring outcomes.
- Exceptional interpersonal and client service skills and aptitudes, and a calm, patient presence in all interactions with clients, colleagues, and peer professionals alike.

**Preferred Qualifications:**

- Licensure and master's degree, and a minimum of 2 years of relevant work experience in a clinical social service setting.
- Tech-savvy, and comfortable using CRM software, Zoom, Microsoft Office suite of apps.

**About CJE SeniorLife:**

CJE SeniorLife is a partner with the Jewish United Fund in serving our community. We empower older adults and their families to enjoy life to the fullest, with dignity and independence. Our mission, vision, and values guide our work every day.

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