Customer Complaint Resolution Expert

7 days ago


Westminster, Maryland, United States Aston Carter Full time
Job Title: Warranty Coordinator

This is an exciting opportunity to join our team as a Warranty Coordinator. The successful candidate will be responsible for managing customer complaint requests and entering applicable data into SAP.

In this role, you will work closely with external customers to provide status updates on repairs, maintain high data quality within our SAP system, and conduct data collection and analysis related to customer complaints.

You will play a key role in reviewing and reporting top customer complaints, supporting Project Quality and Supplier Quality Engineering in Root Cause Analysis, and coordinating Corrective/Preventative Action plans.

The job offers a competitive salary of $65,000 - $85,000 per year, along with health insurance, dental insurance, vision insurance, retirement plan, paid time off, holidays, and opportunities for professional growth and development.

Responsibilities:

  • Manage customer complaint requests and enter applicable data into SAP.
  • Communicate with external customers to provide status updates on repairs.
  • Maintain data quality within the SAP system.
  • Collect and analyze data related to customer complaints.
  • Report top customer complaints to stakeholders.
  • Support Root Cause Analysis and Corrective/Preventative Action coordination planning.

Requirements:

  • Minimum 2+ years of experience in administrative or data entry roles.
  • Strong manufacturing background.
  • Proficiency in SAP and Microsoft Office applications.


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