Chief Knowledge Officer

3 days ago


Newark, New Jersey, United States High Bridge Consulting LLC Full time
Director of Knowledge Management

High Bridge Consulting LLC is seeking a seasoned professional to lead its Knowledge Management efforts. As Director of Knowledge Management, you will be responsible for developing and implementing a comprehensive knowledge management strategy that drives business value and improves customer experience.

Key Responsibilities:

  • Design and implement a knowledge management framework that aligns with business objectives
  • Develop and maintain a content strategy that ensures exceptional quality and relevance
  • Collaborate with cross-functional teams to deliver best practices and drive knowledge governance
  • Champion data-driven decision making and drive business outcomes through knowledge management

You Will:

  • Own the product vision and KPIs for customer-facing knowledge management
  • Lead technology advancements and content lifecycle management
  • Develop and inspire a global knowledge management team
  • Create and execute innovative content delivery strategies

Requirements:

  • 4+ years experience in Knowledge Management, digital self-service, or product management
  • Proven track record in program strategy and end-to-end delivery
  • Strong data analysis and process improvement skills
  • Experience leading global teams
  • Bachelor's degree or equivalent experience

Preferred:

  • Salesforce Service Cloud expertise
  • Agile methodology experience
  • Content strategy background (5+ years)
  • Six Sigma or CKM/CKMP certification


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