Senior Corporate Member Success Manager

2 weeks ago

Chicago Illinois, United States 1871 Member Company Full time
ABOUT 1871

The narrative of the Great Chicago Fire of 1871 transcends the flames.

It is about the aftermath:
A pivotal moment when exceptional engineers, architects, and innovators united to reconstruct a city. Their groundbreaking ideas – fueled by passion and practical ingenuity – not only transformed Chicago but also influenced the modern world. This legacy continues to thrive today.

1871 is dedicated to inspiring, equipping, and supporting entrepreneurs, growth-oriented companies, and innovators in establishing remarkable businesses. We provide significant advantages at scale.

The organization supports approximately 420 emerging companies, over 200 growth-stage members, and more than 100 partners, comprising Chicago's most talented digital designers, engineers, and leaders who are redefining technologies, disrupting traditional business models, and expanding the limits of what is achievable.


Join a collaborative environment where you can exchange ideas, learn from mistakes, collaborate with others, work diligently, advance professionally, and, with a bit of luck, make a difference in the world.

If this resonates with you, consider joining our team.

ABOUT THE ROLE:
As the Senior Corporate Member Success Manager at 1871, you will collaborate closely with the Head of Member Experience, Chief Experience Officer (CXO), and leaders from the 1871 Marketing, Events, and Finance teams to cultivate relationships with our existing corporate members, ensuring their needs are addressed while identifying opportunities for business growth through membership renewals and expansion revenue.

You will thrive in a dynamic entrepreneurial setting where your daily mission is to guarantee that members enjoy an exceptional experience, leading to longer retention, increased engagement with 1871, and referrals to the community.

Reporting to the Head of Member Experience, the Senior Corporate Member Success Manager will oversee 1871's current corporate member community. Success in this position will depend on your ability to drive growth through member retention and expansion.

The individual in this role will quickly become a key representative in the community, actively engaging with the tech ecosystem.


We seek someone who is passionate about building empathetic relationships, while also being structured, data-driven, and a creative problem solver.

This position is well-suited for an individual who excels in client relationship management, thrives in ambiguous environments, and can juggle multiple priorities while maintaining a goal-oriented and resilient approach.


Relationship Management & Member Retention:


Serve as a thought leader and subject matter expert for members and partners regarding our comprehensive suite of products and services.


Oversee the customer journey, managing the entire partner relationship from initial engagement to onboarding and corporate innovation community-focused events.


Maintain consistent communication with key partners about their onboarding, usage trends, and sentiments, while identifying opportunities for deeper engagement.

Drive retention and growth among our members and partners by understanding their business needs and facilitating their success.

Sales and Business Development:
Negotiate contracts and proactively finalize annual corporate member renewal agreements.

Ensure the timely and effective delivery of solutions aligned with member needs and objectives.

Act as an ambassador for 1871 within the broader technology community.

Project Management:

Effectively manage multiple member accounts simultaneously, ensuring all member needs are met within established timelines.

Coordination and Collaboration:


Act as an internal advocate for 1871 to ensure corporate member and partner needs are addressed, relaying member feedback to our internal product team as necessary, and establishing effective communication channels.


Problem Solving:
Possess a keen eye for identifying issues, analyzing data, and collaborating with teams to develop effective solutions.

Exhibit exceptional interpersonal skills and adaptability to foster strong customer relationships while navigating diverse challenges in dynamic environments.

Design and oversee the customer journey with a focus on enhancing the customer experience.

Data Analysis and Reporting:


Responsible for strategizing, tracking, and reporting on metrics related to customer growth, health, churn, retention, and overall effectiveness of the corporate membership.

Regularly review performance against targets, making proactive adjustments to tactics and strategies as needed.

Utilize CRM and various tools (including Hubspot and Asana) on behalf of the Member Experience Team.

THIS ROLE IS A FIT FOR SOMEONE WHO IS...

  • Client-focused – you have demonstrated success in building and nurturing client relationships.
  • Highly self-sufficient – you thrive in ambiguity and find success in unstructured environments.
  • Able to juggle multiple priorities – you can manage various projects while consistently meeting deadlines.
  • Goal-oriented and resilient – you excel at surpassing goals and enjoy discovering new ways to problem-solve to achieve them.
  • Organized and trustworthy – you pay great attention to detail and follow through on your commitments.
  • A team player – you value your team's reliance on you and work diligently to contribute to the organization's broader mission.
  • Dynamic – you exude a positive attitude and can easily build trusting relationships with team members across different functions.
REQUIREMENTS:

  • 5+ years of experience in relationship management, business development, and/or sales roles.

  • Exceptional ability to communicate and foster positive business relationships.
  • Deep understanding of customer concerns and insights regarding product usage, with the ability to troubleshoot as necessary.

  • Superb project management skills.
  • Exceptional written and verbal communication skills.
  • Proven organizational and multitasking abilities.
  • Proven track record of success and a proactive approach.
  • Impeccable customer service skills.
  • Willingness to work independently in a fast-paced environment.
  • Cross-functional leadership across various departments.
  • Deep curiosity and a talent for creating change and optimizing workflows.
  • Experience with CRMs, Hubspot, or other marketing automation tools is strongly preferred.
BENEFITS:
1871 offers a comprehensive benefits package that includes health, dental, vision, 401k, unlimited PTO, opportunities to participate in workshops and events, and more.

PERKS:
In addition to our impressive benefits, there are other enjoyable reasons to work with us.

  • Work at the forefront of Chicago's tech innovation.
  • Unmatched access to opportunities and networking with prominent figures in technology.
  • Convenient downtown location.
  • Casual work environment and dress code.
  • Collaborate as part of a diverse team.
  • Remote work opportunities [This role has a hybrid format - virtual 2 days a week and in person for 3 days a week.]
1871/CEC is an equal employment opportunity employer committed to fostering an inclusive and diverse environment. We encourage individuals from all ethnic and racial backgrounds to apply for this position.

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