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Sales and Customer Service Representative

4 weeks ago

Escondido, California, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer service, promoting our services, and contributing to the growth and success of our business.

Key Responsibilities
  • Provide outstanding customer service and ensure that every client feels valued and understood.
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
  • Help grow and retain a client base both in-person and through phone/email outreach.
Requirements
  • High school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Critical thinking skills with excellent math and computer skills and the ability to multitask.
  • Great people skills and the ability to establish positive relationships with guests.
  • Supporters of total body care with a general knowledge of massage and skin care services.
What We Offer
  • A healthy compensation plan that rewards your hard work, including a competitive hourly rate and bonuses/commissions.
  • Benefits that help you take care of you, including employee appreciation bonuses, paid time off, employee service benefits, employee discounts, and more.
  • A dynamic, energizing environment where you're consistently challenged and never bored.
  • Training to help you grow and refine your sales and customer service skills.
  • A flexible schedule for a better work/life balance.

We are committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. If you love to work with people and are looking for a sales opportunity, we encourage you to apply.