Customer Service Representative
3 weeks ago
At Alaska Airlines, we're committed to delivering exceptional customer experiences. As a Customer Service Agent, you'll play a vital role in ensuring our guests receive the highest level of service and support.
Key Responsibilities- Assist guests with travel needs, including answering inquiries, ticketing, and boarding flights.
- Sell tickets and ensure cabin accommodations.
- Perform computer, iPad, and paperwork tasks.
- Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
- Perform boarding and gate duties, including checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security.
- Process and secure passenger luggage.
- At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
- 6 months of customer service or community service experience.
- Possess exceptional interpersonal and communication skills.
- Typing speed of at least 25 WPM.
- Ability to consistently lift 50 lbs.
- Must be able to push/pull 50 lbs.
- Must be able to bend, stoop, squat, reach, and grasp.
- Flexibility to work varied shifts, including weekends and holidays.
- Ability to participate in paid training.
- Ability to learn and operate a computerized reservation system.
- Ability to adapt to performing work according to set procedures.
- Ability to anticipate needs of others in a fast-paced environment.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
- Free stand-by travel privileges on Alaska Airlines and Horizon Air.
- Comprehensive well-being programs, including medical, dental, and vision benefits.
- Generous 401(k) match program.
- Quarterly and annual bonus plans.
- Generous holiday and paid time off.
We're committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information, or other legally protected characteristics.
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