Returns Operations Lead
4 weeks ago
Job Summary:
We are seeking a highly organized and detail-oriented Returns Operations Lead to join our team at Duluth Trading Company. As a Returns Operations Lead, you will be responsible for overseeing the returns process, ensuring accurate and efficient processing of customer returns, retail returns, and vendor returns. You will also be responsible for analyzing inventory flow and implementing process improvements to increase service levels and reduce variable operating costs.
Key Responsibilities:
- Prioritize daily work schedules for the returns department and collaborate with other departments to reallocate labor to meet customer demand and company goals.
- Develop and implement effective use of department equipment and personnel to meet operating budget and service levels.
- Assist the Returns Supervisor in refining operating guidelines and monitoring workflow.
- Coach and develop staff to create a high level of personal motivation and performance.
- Maintain a monthly report card program for touch bases with employees.
- Conduct annual reviews with assigned employees.
- Build cross-departmental communications with functional areas of the company.
- Manage labor and production measurements.
- Ensure compliance with established company policies.
Requirements:
- 1+ year of supervisory experience in a distribution center environment.
- Intermediate keyboard and computer experience (MS Excel, MS Word).
- Detail-oriented with high accuracy.
- Ability to manage and prioritize multiple tasks.
- Ability to identify process shortfalls and submit workable changes.
What We Offer:
Duluth Trading Company offers a competitive compensation package, including a salary range of $ /hour. We also offer a comprehensive benefits package, including 12-week full-pay parental leave, paid holiday time, and more.
About Duluth Trading Company:
Duluth Trading Company is a leading manufacturer of innovative gear and gadgets that equip customers for a more hands-on way of life. We seek talented individuals who share our passion for quality, customer service, and innovation.
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