Operations Manager

4 weeks ago

Belleville, Illinois, United States PCs for People Full time
Job Description

**About the Role**

The Operations Manager will play a crucial role in facilitating communication and coordinating work between technicians, warehouse staff, volunteers, and other community-based workgroups to ensure organizational goals and standards are continually met.

**Key Responsibilities**

  • Develop and implement efficient standard operating procedures across all PCs for People locations.
  • Provide technical support and training to employees and stakeholders to help them leverage their understanding of personal computing technology and facility management.
  • Assist fellow managers in maintaining a high level of esprit de corps among employees and volunteers.
  • Support the implementation of new processes, systems, and technologies.

Production

  • Oversee the setup and smooth administration of the intake, warehousing, and refurbishing of devices.
  • Lead the setup of the physical plant, including conveyor systems, tech stations, testing stations, and inventory tracking systems.

Order Fulfillment

  • Monitor inventory levels to ensure sufficient supply of equipment for daily distribution, events, and special orders.
  • Coordinate with Community Impact Leads to ensure all equipment needed for events is refurbished, packed, loaded, and delivered according to schedule.
  • Ensure all equipment needed for special orders and distribution partners is refurbished, packed, loaded, and delivered (when applicable) to our partners.

Material Handling

  • Support warehouse staff in efforts to keep warehouse space organized.
  • Ensure all NAID-classified equipment is being handled, processed, and reported in compliance with PCs for People's NAID policies.
  • Assist Account Manager with recycling pickups from vendors.
  • Ensure accurate inventory quantities are being tracked.

Volunteer & Workgroup Management

  • Maintain a schedule for volunteers and all community-based workgroups.
  • Train volunteers and other workers on relevant skills and tasks.
  • Ensure all PCs for People staff are providing guidance and answering questions from volunteers and workgroups.
  • Track output and goals of volunteers and workgroups.
  • Provide quality assurance checks on all work done by non-PCs for People workers.

Compliance / Maintenance

  • Create a building maintenance schedule and ensure it is followed.
  • Ensure full compliance with NAID & R2 certification is being practiced.
  • Exhibit and encourage safety practices from all staff.

Performance Management

  • Meet with staff regularly to discuss progress and help develop individual and department goals.
  • Delegate tasks to staff, volunteers, and workgroups when necessary.
  • Continually refine processes and help develop policies that help our staff, clients, and various partners achieve better outcomes.

Requirements

  • Bachelor's degree or higher.
  • 5+ years of related operations experience.
  • Entrepreneurial passion and desire to assist in a new office.
  • Adaptable and innovative; quickly developing and implementing solutions.
  • Previous P&L management responsibilities.
  • Proven technical and operational skills to implement and adapt PCs for People's model.
  • Demonstrated project management abilities.
  • Management and team-building experience.
  • Excellent organizational skills.
  • Strong communication skills, both written and oral; excellent interpersonal skills.
  • Self-directed, self-motivated, strong analytical thinker.

Benefits

We are a growing non-profit and expect this position to drive continued growth. We have a casual, fun, team-oriented environment. We offer full health benefits (medical, dental, vision), 401k matching, disability insurance, life insurance, and flexible PTO.

We are an equal employer opportunity.

Salary Description

$55,000 - $60,000

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