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Operations Manager

2 months ago

Cape May, New Jersey, United States Cape Resorts Full time

Property: Cape Resorts

Department: Hotel Operations

Position: Manager on Duty

Reports to: General Manager & Front Office Manager

Supervisory Responsibilities: Oversee key operational areas including Front Office, Dining Services, Concierge, Housekeeping, Fitness Facilities, Laundry, Valet, Retail, and Event Spaces.

Key Responsibilities:

  • Manage the Front Office operations, ensuring smooth check-in and check-out processes, providing support for staff as needed, and maintaining communication for guest arrivals and room assignments.
  • Monitor service quality across the hotel, addressing any operational challenges to enhance guest satisfaction, and providing assistance in dining areas as required.
  • Collaborate with Department Managers to promptly resolve guest issues and operational hurdles, ensuring follow-through on guest-related matters.
  • Conduct regular check-ins with managers on duty to discuss staffing needs, anticipated challenges, and any operational changes.
  • In the absence of department heads, make informed decisions regarding hotel operations.
  • Address all security and safety issues, adhering to reporting protocols and following up with involved parties.
  • Regularly inspect various areas of the property, ensuring cleanliness and safety standards are upheld.
  • Assist in maintaining cleanliness throughout the hotel, ensuring all public areas are tidy and free of debris.
  • Provide support in guest services, including Concierge, Laundry, and Dining, as requested by management.
  • Ensure compliance with alcohol service regulations, proactively addressing any concerns regarding guest behavior.
  • Maintain sanitation standards in all areas, particularly in food service and waste disposal locations.
  • Confirm operational procedures are followed during closing times for all outlets.
  • Possess knowledge of daily operational schedules and procedures to make informed management decisions.
  • Assist with maintenance issues as they arise.
  • Manage cash handling and ensure proper financial procedures are followed.
  • Support other properties within the Cape Resorts portfolio as needed.
  • Complete special projects as assigned by upper management.
  • Document daily operations in a Pass-Along report at the end of each shift.
  • Perform additional duties as required.

Required Knowledge, Skills, and Abilities:

  • Effective verbal and written communication skills with guests, vendors, and colleagues.
  • Fluency in English is essential.
  • Ability to work collaboratively in a team-oriented environment.
  • Intermediate proficiency in computer applications, including Word, Outlook, Excel, and PowerPoint.
  • Understanding of accounting software and budget analysis.
  • Ability to handle sensitive situations with professionalism and courtesy.
  • Comprehensive knowledge of hospitality principles and management practices.
  • Capability to manage multiple operations with attention to detail.
  • Skill in evaluating employee performance fairly and consistently.
  • Experience in supervising and motivating staff at various levels.
  • Aptitude for analyzing complex information to enhance operational practices.

Minimum Qualifications:

  • Preferred: Two-year degree in hospitality or a related field; required: High school diploma or GED.
  • Minimum of two years of supervisory experience in the hospitality sector.
  • Experience with hotel property management systems is preferred.

This job description is not an exhaustive list of all functions that an employee in this position may be asked to perform.