Dairy Queen Restaurant Manager

1 day ago


Altoona, Pennsylvania, United States TGAG LLC Full time
Job Overview

We are seeking a highly skilled and experienced General Manager to lead our Dairy Queen restaurant team. As a key member of our management team, you will be responsible for overseeing all aspects of restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing.

Key Responsibilities
  • Oversee and manage all areas of the restaurant, making final decisions on matters of importance.
  • Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
  • Develop and achieve the restaurant's game plan by working with the District Manager.
  • Ensure guest service in all areas meets company standards.
  • Respond to customer complaints, taking prompt and appropriate action to resolve problems and maintain customer satisfaction.
  • Work with local chamber and schools to increase restaurant sales.
  • Staff, train, and develop assistant managers and hourly employees through orientations, ongoing feedback, and performance reviews.
  • Manage restaurant P & L to optimize manageable profit, controls COGS, Labor, and Controllables.
  • Perform other duties and responsibilities as requested by the District Manager.
Requirements
  • Three to five years of restaurant management experience, preferably in QSR.
  • High School diploma or equivalent required.
  • Proven track record in management of COGS and labor.
  • Excellent customer service and employee relations skills.
  • Detail-oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.
  • Ability to perform under pressure in a high-volume restaurant, including moving and responding quickly for long periods of time.
  • Ability to work in and out of different temperature ranges.
  • Ability to stand for long periods of time.
  • Ability to lift up to 50 pounds.


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