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Healthcare Services Coordinator

2 months ago

Clackamas, Oregon, United States LifeStance Health Full time

At LifeStance Health, we are dedicated to addressing the mental health needs of individuals, families, and communities. Our commitment is unwavering, and we achieve this through a team of exceptional professionals in mental healthcare.

We appreciate your interest in a career with us. As a rapidly expanding mental health practice group, this is an ideal moment to consider a role within our organization.

Core Values of LifeStance Health:

  • Inclusion: We foster an environment where everyone can express their true selves.
  • Understanding: We actively seek diverse viewpoints and listen to learn without bias.
  • Integrity: We hold ourselves accountable for making ethical choices, even in challenging situations, because we believe it is essential.
  • Collaboration: Our collective potential is realized when we unite towards a common goal.
Position Overview:

The Healthcare Services Coordinator plays a crucial role as a liaison to facilitate medical care, offering assistance to patients and psychiatric professionals while ensuring high-quality service to both in-person and remote clients.

Compensation: $ /hour

Key Responsibilities:

Operational Excellence:
  • Promote a positive workplace culture; engage in activities that enhance clinician and staff involvement to strengthen the LifeStance culture.
  • Deliver exceptional customer service, responding promptly and effectively to patient inquiries, and managing challenging or emotional situations with care.
  • Communicate effectively with colleagues, clinicians, and patients to support patient care and clinician satisfaction.
Patient Support:
  • Assist psychiatric clinicians with essential patient care tasks, including prior authorizations, lab orders, and documentation requests.
  • Facilitate communication between patients, medical staff, and pharmacies as necessary.
  • Manage incoming calls to the medical services line, providing support for medication inquiries, refill requests, appointment changes, and other questions.
  • Ensure the accuracy of patient pharmacy information within medical records.
  • Digitally archive all physical correspondence into patients' electronic health records.
  • Assist patients with telehealth access and troubleshoot Patient Portal issues as needed.
  • Address urgent requests immediately; triage patient concerns and direct them to the appropriate departments.
  • Support the coordination of external referrals for patient care.
Clinician Support:
  • Provide general support to clinicians, assisting with administrative tasks such as sending correspondence and faxes.
  • Coordinate with clinicians regarding any additional patient inquiries.
  • Assist psychiatric clinicians with the patient termination process when necessary.
Required Skills and Qualifications:
  • Ability to manage multiple tasks and prioritize responsibilities to ensure a high-quality patient experience.
  • Capability to work independently as well as collaboratively within a team.
  • Strong verbal and written communication skills.
  • Proficient in computer software applications, including Microsoft Office and electronic medical records.
  • Comfortable handling sensitive and confidential information in compliance with HIPAA regulations.
Education and Experience:
  • High School diploma or equivalent required; an associate's or bachelor's degree is preferred.
  • A minimum of 1 year of experience in healthcare operations, customer service, or a related field is preferred.
LifeStance is an equal opportunity employer, committed to fostering a diverse and inclusive workplace for all employees. Learn more about our commitment to Diversity, Equity, and Inclusion at LifeStance.

Benefits:
As a full-time employee of LifeStance Health, you will have access to a comprehensive benefits package, including medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits encompass a 401k retirement plan with employer matching, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.