Area Operations Manager

1 week ago

Austin, Texas, United States Disability Solutions Full time
Job Title: Area Operations Manager

Job Summary:

We are seeking an experienced Area Operations Manager to oversee the timely and efficient collection of waste, recycling, and compost across 20 to 40 multifamily communities. As a key member of our team, you will be responsible for supervising a team of 15 to 40 part-time Service Valets and ensuring that service delivery meets the highest standards of quality within the assigned territory.

Key Responsibilities:

* Oversee the timely, safe, and efficient collection of trash, recycling, and compost for assigned apartment communities, consistently meeting the high service standards expected by our clients
* Regularly visit communities to assess service quality, complete container audits, identify any potential safety concerns, and promptly report or address issues as needed
* Utilize the iValet dashboard to monitor performance in real-time, identifying opportunities for improvement to enhance both productivity and service quality
* Review arrival, departure, tracking, observation, and last call photographs
* Respond to and log resident or community complaints in Salesforce, ensuring timely resolution and documentation of all concerns
* Actively seek alternative coverage for Service Valet callouts, and step in to cover shifts when no alternative is available to maintain uninterrupted service
* Ensure Service Valets have the resources needed to perform service, including equipment, access keys, and other necessary tools
* Collect necessary supplies such as personal protective equipment (PPE), containers, and brochures from the warehouse, and assist with container distributions and other tasks to ensure client satisfaction

Team Support:

* Provide training on company procedures, ensuring compliance with policies, safety standards, and best practices, while instilling our mission of delivering exceptional service
* Supervisors are responsible for ensuring Service Valets uphold our mission, taking the trash whenever possible and leaving educational tags when guidelines aren't followed
* Create, maintain, and communicate work schedules with clarity and professionalism, ensuring Service Valets receive sufficient notice to plan their weeks effectively
* Oversee and approve timecards, verifying that reported hours are accurate and align with the budgeted hours expected for each community
* Ensure adherence to safety standards, including the correct use of personal protective equipment (PPE), and promptly report any safety incidents
* Offer ongoing coaching to support Service Valets and recognize their efforts with positive, constructive feedback
* Promote open communication, ensuring Service Valets feel valued, supported, and well-informed
* Hold regular meetings with Service Valets to provide ongoing training, share updates, address concerns, and resolve any issues

Additional Responsibilities:

* Actively participate in team meetings, whether virtually or in person, as required to stay informed
* Partner with the Operations Manager to monitor staffing costs and ensure adherence to budget guidelines
* Oversee the maintenance and upkeep of fleet trucks, ensuring vehicles are properly serviced and in compliance with safety standards
* Occasionally assist with recruitment and hiring efforts, collaborate with clients, and support recovery efforts in areas outside assigned territory when needed
* Take on other tasks and responsibilities as assigned to support the overall success of the team

Qualifications:

* High school diploma or GED required
* Supervisory experience preferred, with the ability to supervise and lead teams effectively
* Proficiency in Microsoft Office Suite required, including Outlook for email and calendar management, and basic Excel skills for data tracking and reporting
* Ability to efficiently oversee associates across multiple communities, ensuring timely and accurate service delivery while prioritizing critical operational needs
* Highly adaptable to changing circumstances, with the ability to pivot strategies as needed in dynamic environments, ensuring continued operational success
* Skilled in managing schedules, timecards, and administrative tasks, ensuring seamless day-to-day operations and maintaining high team productivity
* Ability to review key operational metrics, swiftly identify inefficiencies or service quality issues, and implement targeted solutions that drive improvement
* Strong communicator with the ability to provide clear, professional, and empathetic support, fostering a positive associate experience
* Proven capability to inspire, engage, and motivate associates, fostering collaboration and a productive work environment that encourages success
* Dedicated to upholding the highest standards of integrity, professionalism, and ethical conduct in all aspects of work

Physical Requirements and Special Conditions of Employment:

* This position requires lifting and/or carrying up to 50lbs, walking distances including up and down stairs, bending at waist and/or knees, and raising arms at/over shoulders
* Ability to frequently work outdoors and work/drive in changing weather conditions
* Valid driver's license and ability to operate a company vehicle in a manner consistent with local and state rules and regulations and company policy
* Ability to be exposed to disagreeable odors

Comprehensive Benefits for Full-Time Associates:

* Health Benefits: Medical, dental, and vision coverage for you and your family, including a Healthcare Savings Account (HSA) with employer contributions and Flexible Spending Accounts for healthcare and dependent care
* Financial Security: 401k Savings Plan with company match, comprehensive insurance options including disability, life, AD&D, and business travel
* Paid Time Off: Up to 20 days of PTO per year, plus 10 holidays, 1 floating holiday, and 1 volunteer day
* Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
* Additional Benefits: Referral bonuses, pet insurance, associate assistance programs, relief fund, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

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