Mattress Returns Specialist

3 weeks ago


Oklahoma City, Oklahoma, United States Mathis Brothers Full time
We are seeking a highly skilled and customer-focused professional to join our team at Mathis Brothers as a Mattress Returns Customer Service representative. In this role, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and efficient manner, and maintaining a positive and professional demeanor at all times. As a key member of our returns and exchanges department, you will work closely with our sales associates, delivery drivers, and customers to ensure seamless interactions and meet and exceed customer service expectations. You will also be responsible for ordering parts, filing invoices, and maintaining the office appearance.

The ideal candidate will have retail sales experience, preferably in a mattress store, advanced Storis knowledge, and excellent communication skills. They must also be able to repetitively use arms, hands, and fingers, and have a positive attitude when working with customers. Additionally, they must be 21 years of age with a valid Driver's license and have no more than 2 traffic violations or 1 chargeable accident within the past three years.

The estimated salary range for this position is $45,000 - $60,000 per year, depending on location and experience. Our benefits package includes health, dental, and vision insurance, 401k, life insurance, HSA, FSA, accident, critical illness, and hospital indemnity coverage, short and long-term disability, and employee assistance program.

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