Customer Service Representative
1 day ago
Are you passionate about delivering exceptional customer experiences? We are seeking a highly motivated Mattress Customer Service Representative to join our team at Mathis Brothers. As a key member of our sales floor, you will be responsible for providing top-notch support to customers, ensuring their needs are met, and exceeding their expectations.
About the JobThis is a full-time position offering a competitive $45,000 - $55,000 per year salary, depending on experience, plus a comprehensive benefits package. You will work in a fast-paced environment, interacting with customers, processing orders, and resolving issues promptly and professionally.
Key Responsibilities- Provide timely and accurate information to customers' requests and concerns
- Assist customers over the phone and in person
- Inbound calls with customers regarding warranties and returns
- Orders all parts for missing hardware, legs, replacements
- Follows up with factory on outstanding service orders to update status
- Works non-sellable report to eliminate items waiting on parts
- Partner with sales associates to meet and exceed customer service expectations
We offer a fun and dynamic work environment, with opportunities for growth and development. If you're a people person with excellent communication skills and a passion for delivering exceptional customer experiences, we want to hear from you
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