Healthcare Support Professional

1 week ago


Manhattan, New York, United States ERS Medical Full time $25 - $35 per hour
About ERS Medical
ERS Medical is a leading healthcare solutions provider dedicated to delivering exceptional client support. Our mission is to significantly contribute to the healthcare sector through innovative methods and a caring service approach.

We are seeking a passionate and approachable Healthcare Support Professional to join our team. This individual will serve as the main contact for our customers, assisting them, troubleshooting concerns, and ensuring they enjoy a seamless experience with ERS Medical.

Key Responsibilities:
  • Addressing client inquiries via phone, email, and chat efficiently and courteously.
  • Delivering clear and precise information about our offerings.
  • Effectively identifying and resolving customer issues.
  • Keeping thorough records of interactions and client feedback.
  • Partnering with internal departments to improve overall customer satisfaction.
  • Staying updated on our services and market trends to provide exceptional support.

Requirements:
  • A high school diploma or equivalent; prior experience in healthcare or customer service is advantageous.
  • Outstanding communication and interpersonal capabilities.
  • Strong analytical skills and excellent attention to detail.
  • Able to excel in a dynamic work environment.
  • Proficient with customer support tools and the Microsoft Office Suite.

Benefits We Offer:
  • An attractive salary of $45,000 - $60,000 per year.
  • Chances for professional development and career advancement.
  • A cooperative and encouraging workplace.
  • The opportunity to contribute positively to the healthcare sector.


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