Customer Support Liaison

1 week ago


Manhattan, New York, United States ERS Medical Full time $25 - $35 per hour
About ERS Medical: As a leading healthcare solutions provider, we are committed to delivering exceptional service and support to our clients. We are currently seeking a highly skilled Customer Support Liaison to join our team.

As a key contact for our customers, this individual will be responsible for addressing inquiries, resolving issues, and ensuring a seamless experience with ERS Medical. The successful candidate will possess outstanding communication skills, analytical abilities, and a passion for delivering high-quality service.

Key Responsibilities Include:
  • Providing clear and concise information about our services via phone, email, and chat.
  • Effectively identifying and resolving customer concerns in a timely manner.
  • Collaborating with internal departments to improve overall customer satisfaction.
  • Staying up-to-date on market trends and industry developments to provide expert support.


Required Skills and Qualifications:
  • A high school diploma or equivalent; prior experience in healthcare or customer service is an asset.
  • Exceptional communication and interpersonal capabilities.
  • Strong analytical skills and attention to detail.
  • Able to thrive in a dynamic work environment.


Compensation and Benefits: We offer a competitive salary of $55,000 - $65,000 per year, as well as opportunities for professional development and career advancement.

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