Housing Counselor and Financial Literacy Coach

2 days ago

Gloucester, Massachusetts, United States Hampton Roads Community Action Program Full time
Job Title: Housing Counselor and Financial Literacy Coach

Join our team as a Housing Counselor and Financial Literacy Coach at the Hampton Roads Community Action Program (HRCAP), a nonprofit community action agency serving residents of southeastern Virginia for over 50 years. As an award-winning organization, we have been a pivotal contributor to the economic stability of individuals, families, and the community here in Hampton Roads.

We are seeking a skilled professional to perform social work, mobility case management, and employment services for individuals and families served by HRCAP. This position involves serving as a subject matter expert, a coach that will utilize the Whole Family Approach model, counseling and assessing the needs of individuals and families, coordinating the provision of needed services, and maintaining case records.

Key Responsibilities:

  • Provide personalized counseling in areas such as reverse mortgage, foreclosure prevention, credit, budgeting, and delinquency.

  • Teach and facilitate periodic First-time homeownership classes.

  • Educate perspective borrowers in the home buying and financing process.

  • Provide follow-up support as necessary to alleviate homeowner default or tenant eviction.

  • Ability to advise individuals about various loan products, credit reports, etc.

  • Ability to read credit reports and discuss pathways to increasing credit score over time with a developed plan.

Additional Responsibilities:

  • Manages intense caseload and coordinates internal and external services for assigned families. Assist clients in achieving self-sufficiency; assess needs of households and determines appropriate supportive services; meets with clients regularly, assigns clients to activities aligned with individual and household development plans.

  • Determines eligibility for assistance and benefit levels using EmpowOR Client Management System.

  • Establishes and monitors individual and household development plan goals through information and assessment of client background.

  • Explains nature of temporary assistance benefit programs and determines reason and need for assistance.

  • Explains client responsibilities, rights, and program availability.

  • Evaluates employability status of clients and explores potential Workforce Development Programs.

  • Processes intake applications for necessary community resources and diversion.

  • Coordinates and participates in out-of-office visits with family members and other professionals.

  • Prepares referrals for families requiring assistance; collaborates with Service Provider Network and other agencies or professionals as needed.

  • Maintains current listing community resources in empowOR.

  • Prepares and maintains confidential case records and files; documents all interactions with clients by entering data into empowOR Client Management System.

  • Prepares and completes various forms, reports, correspondence, case records, client activity reports, service plans, assessment instruments, needs assessments, purchase orders, invoices, applications, funding reports, charts, or other documents.

  • Operates several technology tools (desktop, laptop, tablet, cellphone, hotspot, etc.) to enter, retrieve, review, or modify data; verifies accuracy of entered data and makes corrections.

  • Utilize MS Office, empowOR Client Management System, e-mail, internet, other computer programs; performs basic maintenance of computer system and office equipment, such as replacing paper, ink, or toner.

  • Communicates with supervisor, employees, other departments, clients, family members, companion aides, Newport News Human Services, government agencies, counselors, medical providers, law enforcement personnel, court personnel, attorneys, schools, Service Provider Network, professional colleagues, the public, and other individuals as needed to coordinate activities, review status of household plans, exchange information, or resolve problems.

  • Operates a motor vehicle to conduct work activities.

  • Performs general/clerical tasks, which may include answering telephone calls, entering data into computer, typing documents, making copies, sending/receiving faxes, filing documentation, or processing incoming/outgoing mail.

  • Cross-trained to support agency operations as directed by the supervisor. May be responsible for performing other program duties as the agency receives new programs/grants.

  • Performs other related duties as directed by the supervisor.

  • Represent the organization in professional, civic, and community groups as requested by the CEO.

Requirements:

  • Associate's degree in social work, sociology, human services, psychology, or closely related field or four years of documented professional experience. Bachelor's degree preferred.

  • At least six months of documented experience with program eligibility evaluation and determination. TANF and AMI experience preferred.

  • Ability to use multiple software systems to include but not limited to: Office 365, Adobe, Asana, Zoom, Teams.

  • Must possess and maintain a valid Virginia driver's license with applicable insurance to be provided when renewal occurs.

  • Criminal record check, driving record, and credit report may be required for employment.

  • Adept at networking, building relationships, and community engagement.

  • Ability to work across the organization to deliver solutions that meet internal and external objectives.

Work Environment:

General office environment with some exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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