Customer Service Representative

2 weeks ago


Greensboro, United States Hustle Notice Biz Full time
Customer Service Representative

Department: Dezign Comm

Employment Type: Full Time

Location: Greensboro

Compensation: $17.80 - $24.00 / hour

Description

Position Title: Customer Service Representative
Department: Customer Support
Reports To: Customer Service Manager
Employment Type: Full-Time

Job Overview

We are seeking a detail-oriented and empathetic Customer Service Representative to join our dynamic team. This role involves interacting with customers to address inquiries, resolve issues, and ensure a positive experience with our products or services. The ideal candidate will have excellent communication skills, a customer-focused mindset, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities
  • Respond to customer inquiries via phone, email, chat, or social media promptly and professionally.
  • Resolve product or service-related issues by identifying the root cause and implementing effective solutions.
  • Maintain a thorough understanding of company products, services, and policies to provide accurate information.
  • Document and escalate unresolved issues to the appropriate departments for further action.
  • Process orders, returns, refunds, and exchanges in accordance with company guidelines.
  • Record customer interactions in the CRM system and ensure detailed and accurate documentation.
  • Collaborate with team members to enhance customer experience and achieve departmental goals.
  • Stay updated on product developments and changes to ensure consistent communication with customers.

Skills, Knowledge and Expertise
  • High school diploma or equivalent; associate's or bachelor's degree preferred.
  • Excellent verbal and written communication skills.
  • Proficient in using computers, CRM systems, and other customer support tools.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • A positive and empathetic attitude toward customer needs and concerns.

Benefits
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A collaborative and supportive work environment.
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