Customer Service Representative
2 weeks ago
Department: Dezign Comm
Employment Type: Full Time
Location: Greensboro
Compensation: $17.80 - $24.00 / hour
Description
Position Title: Customer Service Representative
Department: Customer Support
Reports To: Customer Service Manager
Employment Type: Full-Time
Job Overview
We are seeking a detail-oriented and empathetic Customer Service Representative to join our dynamic team. This role involves interacting with customers to address inquiries, resolve issues, and ensure a positive experience with our products or services. The ideal candidate will have excellent communication skills, a customer-focused mindset, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or social media promptly and professionally.
- Resolve product or service-related issues by identifying the root cause and implementing effective solutions.
- Maintain a thorough understanding of company products, services, and policies to provide accurate information.
- Document and escalate unresolved issues to the appropriate departments for further action.
- Process orders, returns, refunds, and exchanges in accordance with company guidelines.
- Record customer interactions in the CRM system and ensure detailed and accurate documentation.
- Collaborate with team members to enhance customer experience and achieve departmental goals.
- Stay updated on product developments and changes to ensure consistent communication with customers.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Excellent verbal and written communication skills.
- Proficient in using computers, CRM systems, and other customer support tools.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- A positive and empathetic attitude toward customer needs and concerns.
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A collaborative and supportive work environment.
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