Quality Network Manager

3 weeks ago

Huntsville, Alabama, United States HomeSafe Alliance Full time

About the Role

The SE Quality Network Manager opportunity will be based in the Southeast US area (AL, FL, GA, KY, MS, NC, SC, and TN) for ease of travel access to the assigned region. Most of the travel will be within the territory, though occasional travel outside the region may be required to provide the highest level of field support.

Responsibilities

  • Assist the Regional Manager (RM) in reporting corrective actions for service failures, communicating with the JPPSO.
  • Service Provider Oversight and Support: Monitor provider performance closely; conduct onsite QA checks to ensure adherence to standards and identify areas for improvement. Provide necessary support, including proposing remedial training, temporary suspensions, or warnings when agents fall short.
  • Develop strategic guidance of allocation to Regional Manager based challenges and performance of service providers in region.
  • Be flexible regarding travel requirements, including periodic base visits and other travel obligations as necessary to fulfill job duties effectively.
  • Perform regular inspections of warehouses within assigned region to ensure compliance with safety, security, and operational standards.
  • Perform warehouse pre-award inspections.
  • Monitor Carrier Quality Index (CQI) scores to maintain quality standards and identify areas for enhancement.
  • Capable of reading and disseminating reports to your service providers as well as Regional Manager and colleagues laterally.
  • Able and willing to travel both in car as well as plane at a moment's notice to mitigate issues on behalf of HomeSafe Alliance.
  • Proficient with Microsoft Office and Power BI.
  • Comfortable in high pace environment.
  • Understands how to provide and assess analytics to identify supply chain deficiencies or success.
  • Manage the onboarding training process for new agents, serving as a liaison with MoveHQ/IT to ensure smooth integration and understanding of operational procedures.

Qualification and Skill Requirements

  • Associate's Degree in a related field or equivalent experience in lieu of degree.
  • 5+ years directly related experience in a transportation, logistics, manufacturing, production or distribution environment.
  • Must be a U.S. citizen due to contractual requirements.
  • Demonstrated experience with performance metrics and process improvement.
  • Candidates must demonstrate flexibility for supporting customers in multiple time zones.
  • Position is remote/virtual; however, due to 40% travel requirements, preferred candidate should reside locally within the region to provide the highest level of field support.
  • Former Military Transportation/MilMove HHG Experience highly preferred.

Benefits

  • Medical, Dental and Vision Insurance.
  • Paid time off (PTO) Three weeks of PTO for newly hired employees.
  • 401(k).
  • Health and Wellness Programs.
  • Disability, Life and AD&D insurance.
  • Employee Support program.
  • Family Support: Bright Horizons, child and elder care services.
  • Teladoc Medical Experts, second opinion program.
  • Travel Accident & Medical.
  • TRICARE Supplement Plan.
  • Voluntary Benefit Plans.
  • And more.

About HomeSafe Alliance

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team's philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

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