Wine Industry Liaison
4 days ago
At Wente Family Estates, we are seeking a highly skilled and enthusiastic Guest Experience Coordinator to join our team. This role is responsible for providing exceptional customer service to our guests, supporting the Concierge Team with tasks including club administration, customer service, order entry, and events.
Key Responsibilities:- Provide exceptional customer service to all guests, responding to inquiries, account updates, and cancellation requests.
- Support concierge service, assisting guests with booking reservations, wine orders, and adding on to their experiences.
- Work with the Wine Club Coordinator to support Wine Club initiatives, including creating and maintaining relationships with members to build loyalty and client engagement.
- Process special orders and requests for Wine Club member quarterly shipments, and update club member information upon request.
- Assist at club release events and other Wente events to support tasting room teams and engage with club members.
- Support on-property booking and planning of experiences and itineraries for identified industry, sales, and media guests as needed.
- 1-3 years of experience in retail or hospitality preferred.
- Able to work 40 hours per week, including evenings and weekends for special events.
- Passion and excellence with attention to detail and customer service.
- Excitement and interest in the wine industry.
- Strong proficiency with Microsoft Outlook, Excel, and Word.
- Comfortable with learning new technology.
- Professional demeanor with a positive, enthusiastic, and proactive attitude.
The environment within the office is clean, well-lit, and free from extremes of temperature. We are committed to sustainability and economic efficiency, and we encourage our employees to adopt environmentally friendly practices.
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Wine Industry Professional
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