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Retail Operations Manager

2 months ago

Palestine, Texas, United States Goodwill Industries Full time
Job Summary

We are seeking a highly skilled and experienced Retail Lead to join our team at Goodwill Industries. As a Retail Lead, you will be responsible for overseeing the daily operations of our retail store, ensuring that all customers receive exceptional service and that our store is maintained in a clean and safe environment.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to all customers, responding promptly to their needs and resolving any issues in a timely and professional manner.
  • Store Operations: Oversee the daily operations of the store, including opening and closing procedures, inventory management, and maintaining a clean and safe environment.
  • Team Management: Supervise and train a team of retail staff, providing guidance and support to ensure that they are meeting their responsibilities and providing excellent customer service.
  • Inventory Management: Manage inventory levels, including receiving and processing shipments, counting and reconciling inventory, and maintaining accurate records.
  • Loss Prevention: Identify and report any potential security risks or losses, taking steps to prevent and mitigate them.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum three months related experience and/or training, or equivalent combination of education and experience.
  • Skills: Excellent customer service skills, ability to work in a fast-paced environment, and strong communication and leadership skills.
What We Offer

Goodwill Industries offers a competitive salary and benefits package, as well as opportunities for professional growth and development.