Restaurant Operations Manager

1 week ago

Palestine, Texas, United States Southern Multifoods Full time

About the Role:

We are seeking a highly motivated and organized Restaurant Operations Manager to join our team at Southern Multifoods. As an Assistant Restaurant Manager, you will play a key role in ensuring the efficient operation of our restaurant, providing excellent customer service, and maintaining a positive and cooperative atmosphere among employees and customers.

Key Responsibilities:

  • Assist with management of all operations within the restaurant, ensuring efficiency and quality of all operations.
  • Assist in the hiring, training, and review of employee performance, promoting a positive and cooperative atmosphere.
  • Perform accounting responsibilities and prepare reports for submission to the home office, ensuring accurate and timely financial information.
  • Administer the ACT program, ensuring compliance with company policies and procedures.
  • Prepare and serve customers' orders according to specifications, maintaining the highest possible quality and service standards.
  • Work as a team member to assure constant and consistent customer satisfaction through excellent quality, service, and cleanliness.
  • Prioritize workload, serving customers first, then maintaining the dining room and work area.
  • Operate all kitchen equipment, ensuring safe and efficient operation.
  • Acknowledge and speak to customers in a friendly and courteous manner, providing excellent customer service.
  • Report any needed equipment and/or facilities repair to the Maintenance Department, ensuring prompt and efficient resolution.

Requirements and Qualifications:

  • High school diploma or GED preferred.
  • Must be clean, neat, and well-groomed.
  • Must have good interpersonal communication skills to work with customers and employees.
  • Must have basic understanding of fast food operations, production procedures, and deployment procedures.
  • Must have ability to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
  • Must understand basic principles of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
  • Must be able to follow verbal and written instructions.
  • Must have good hearing to work with customers and fellow employees and to work the drive-through when necessary.
  • Must have good vision to observe store dynamics and to operate kitchen equipment safely.
  • Must be honest.
  • Must be assertive and aggressive, but well-mannered.
  • Must be able to pay attention to detail, cope with pressure, and remain calm when challenging situations arise.
  • Must be able to work as a team member and to perform job duties with a minimum of disruption to customers or fellow employees.
  • Must be able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
  • Must have good manual dexterity to be able to work rapidly and accurately during rush periods.

Job Training and Working Conditions:

  • Normally, eight to eighteen months required to gain job knowledge. Job performed under general supervision. Position requires continuous customer and employee contacts.
  • Work area temperature may be extreme and noise level may be high at times. May have to work without food or drink during busy times.

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