Customer Service Representative

1 day ago

Amherst, New York, United States Dent Neurologic Group LLP Full time
Customer Service Representative

Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits:

  • Work-Life Balance(no overnight shifts)
  • Medical, Dental& Vision Plans
  • Life Insurance
  • 401(k) Retirement Plan
  • Critical Illness, Accident, & Legal Plans
  • Wellness Program
  • Learning & Development Opportunities
  • Paid Time Off
  • Paid Holidays
  • Free Onsite Parking at All Locations

Schedule: Monday - Friday, 8:30 am - 5:00 pm

Responsibilities:

  • Provide excellent customer service in all interactions with patients, clinical support staff, management, and provider
  • Transfer telephone calls to appropriate locations, departments and personnel within the organization
  • Transfer patients to proper clinical resources for health care questions and to proper clerical resources for non-clinical support
  • Work with referring provider offices to schedule patients in a timely and accurate manner, to meet both patient and provider needs
  • Create and update patient accounts with demographic and insurance information
  • Confirm and cancel patient appointments for all specialties and multiple ancillary services
  • Page on call provider for hospital consult requests
  • Work with support staff to provide external providers with immediate access to Dent providers for emergent requests
  • Completes clerical duties in a time efficient manner as set forth by the Manager
  • Functions as a member of the health care team related to patient care by interactions and cooperation with physicians and other health care professionals
  • Meet or exceed key performance indicators; tone, accuracy, call volumes, response times, and average durations

Skills & Experience Necessary:

  • Ability to maintain strict confidentiality
  • Good verbal communication, interpersonal and telephone skills
  • Good working knowledge of medical terminology
  • Good planning, organizational, and problem solving skills
  • Ability to work independently or within a team environment
  • Willing and able to work overtime as required to meet operational needs and perform all duties
  • Availability for departmental meetings, which may require reporting early and staying late
  • Working knowledge of general office equipment including multi-line phone, computer, copier, calculator and fax machines

Preferred Experience:

  • 1-year experience in a call center or customer service environment

Compensation:

  • Most candidates will start within the first quartile of the pay range
  • Rates are commensurate with experience

EEO Statement: DENT Neurologic Institute is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.

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