Customer Service Coordinator

7 days ago


Amherst, New Hampshire, United States Entegee Full time
Job SummaryEntegee is seeking a highly organized and detail-oriented Customer Service Coordinator to join their team. As a key member of the company, you will be responsible for processing shipping paperwork, maintaining company files, and handling customer inquiries with professionalism and efficiency.Key Responsibilities
  • Process daily shipping paperwork and billing, sales entries into Sesame, and balance at end of day, week, and month.
  • Maintain company files on a daily basis, ensuring accuracy and up-to-date information.
  • Answer company telephones, providing exceptional customer service and resolving inquiries in a timely manner.
  • Compile and distribute various reports, including sales, forecast, bookings, sample review, production review, and activity updates.
  • Log and prepare quotation paperwork, determining needs and deriving estimated costs to develop quotations and proposals.
  • Process new or existing customer orders, entering received data into computer and following up on missing or incorrect information.
  • Assist in answering telephone inquiries regarding pricing, scheduling, and quotations, providing accurate and timely information.
  • Distribute sales literature and part specification sheets, ensuring timely and accurate delivery.
Benefits

Entegee offers a competitive benefits package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our associates may also be eligible for paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer

Entegee is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates with arrest and conviction records, subject to federal contractor requirements and/or security clearance requirements.



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