Member Service Representative

2 weeks ago

Amherst, New York, United States Broadview FCU Full time
About the Role

We are seeking a highly motivated and customer-focused Member Service Associate to join our team at Broadview FCU. As a key member of our branch team, you will be responsible for delivering exceptional service to our members, ensuring a positive experience, and promoting our products and services.

Key Responsibilities
  • Provide outstanding member service, responding to inquiries, and resolving issues in a timely and professional manner.
  • Process financial transactions accurately, maintain a cash drawer, and detect and report any suspicious activity.
  • Act as a first line of defense in detecting and reporting fraud or irregular activities.
  • Build member relationships by engaging in conversations, asking relevant questions, and making recommendations to deepen the member relationship.
  • Respond to general member inquiries related to general information, products/services, lending, etc.
  • Problem-solve and resolve member issues in a timely manner.
  • Promote awareness and education of self-service resources, including all digital channel offerings.
  • Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals.
  • Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities.
  • Achieve goals and objectives provided by management.
  • Ensure compliance with all applicable policies, procedures, and regulatory guidelines.
Requirements
  • High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience.
  • Excellent interpersonal skills.
  • Flexibility to work out of any location at any time, as business needs dictate.
  • Ability to lift at least 10 pounds and stand for long periods of time.
  • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.
  • Ability to operate in a rapidly changing dynamic environment.
  • Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.
What We Offer

Broadview FCU offers a competitive benefits package, including a starting compensation of $/hr. We are an equal opportunity employer and welcome applications from bilingual individuals who are fluent in a second language in addition to English.

We are committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs.

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