Mid-Level IT Service Technician Position

3 weeks ago


Lawrence, Massachusetts, United States GovCIO Full time
Key Responsibilities
  • Provide on-call support for technical issues received via the ServiceNow ticketing system
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
  • Recommend systems modifications to reduce user problems
  • Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components

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