Service Technician Liaison
5 days ago
**About the Role:**
We are seeking a skilled and experienced Service Advisor to join our team at Laird Noller Auto Group.
Job Summary:
- Employment Type: Full-time
- Work Schedule: Monday to Friday, with rotating Saturdays
- Compensation: $50,000 - $80,000 annually, plus commission
- Location: Ford and Mazda team at Laird Noller Auto Group
Key Responsibilities:
- Customer Interaction: Greet customers and schedule service appointments.
- Documentation: Record customer vehicle concerns and write detailed repair orders, describing problems and necessary repairs.
- Communication: Translate customer repair concerns to technicians and ensure clear communication between both parties.
- Customer Explanation: Explain the repairs to customers in a clear and understandable manner.
- Cost and Time Estimation: Estimate the cost and time required for repairs.
- Sales: Sell necessary parts and services to customers.
- Customer Service: Handle customer complaints professionally and ensure customer satisfaction.
- Repair Orders: Close repair orders after work is completed.
- Customer Satisfaction: Maintain a strong focus on achieving 5-star customer satisfaction ratings.
Benefits:
- Retirement Plan with 401(k) matching
- Paid Time Off (PTO)
- Health Insurance (Medical, Dental, Vision)
- Life Insurance
- Employee Discount on services and products
- Professional Development Assistance to support career growth
- Referral Program for earning bonuses
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
About Us:
- Laird Noller Auto Group emphasizes an employee-focused culture with high employee retention, making it an ideal place for career development.
- The role will involve customer service and working closely with technicians to ensure smooth operations and excellent customer experiences.
If you have experience as a Service Advisor and are looking to join a respected, long-standing company with excellent compensation and benefits, this may be a great opportunity for you.
**Requirements:**
- 1 year of relevant Service Advisor experience is required.
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