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Client Relations Specialist

2 months ago

MagstattleBas, Grand Est, United States Applied Industrial Technologies Full time

Position: Customer Service Representative / Inside Sales

Company Overview: Join a global leader in industrial distribution, renowned for our extensive partnerships with over 4,000 premier manufacturers. We have been a trusted name in the industry since 1923, committed to providing innovative and reliable industrial products.

Role Overview: As a Customer Service Representative, you will play a vital role in assisting our clients with a diverse range of inquiries and challenges. Your ability to foster ongoing business relationships through consistent communication and consultation will be key to our success. This position is essential in a service and parts center, where your efficiency in providing the right solutions can significantly impact our customers, especially during critical equipment failures.

Key Responsibilities:

  • Assist customers via phone and in-person interactions.
  • Guide clients in obtaining the necessary parts and solutions.
  • Engage with customers to clarify their requirements, conduct research, and recommend appropriate products.
  • Achieve and surpass monthly sales targets while enhancing customer satisfaction.
  • Provide accurate quotes and process orders.
  • Deliver post-order support and service.
  • Measure specifications for a variety of parts as needed.

Qualifications:

  • Minimum of 1 year of proven experience in inside sales or customer service; experience in parts counter or industrial distribution is advantageous.
  • Demonstrated mechanical and mathematical skills.
  • Excellent written and verbal communication abilities.
  • Strong organizational skills and a proactive approach.
  • Proficient in computer applications, particularly Excel.
  • High school diploma or equivalent required.
  • Valid driver's license with a clean driving record.
  • Experience with SAP or ERP systems is preferred.
  • Familiarity with industrial distribution products and hydraulics is a plus.

Benefits:

As a valued member of our team, you will enjoy a stable work environment with opportunities for professional growth. We are dedicated to your development through ongoing training and support. Our benefits include:

  • Competitive base salary with bonus potential.
  • Comprehensive health, vision, and dental insurance.
  • 401(k) plan with company matching.
  • Paid time off, including vacation and holidays.
  • Tuition reimbursement for further education.
  • Personalized training and career advancement opportunities.

Join us in building a rewarding career with a leading industrial distribution company.