Technical Support Analyst
2 weeks ago
We are looking for a dedicated Technical Support Analyst at CCMS & Associates to deliver comprehensive assistance to our internal teams. This role demands exceptional communication abilities, strong collaboration skills, and a commitment to providing technological support with a personal touch. The Technical Support Analyst will be an integral part of the IT department and will report directly to the Support Specialist Supervisor. This position is fully remote.
Benefits:
Competitive salary, 10 days of paid time off (after 90 days), 7 paid holidays, and health insurance coverage at 60% for employees and 50% for family members. Dental and vision insurance at 50% coverage. Optional voluntary insurance available. Work from home environment.
Working Hours:
Monday to Friday, 8 AM to 12 PM Eastern Time. 20 hours per week with the possibility of transitioning to full-time for qualified candidates.
Compensation:
$24.50 per hour.
Job Responsibilities:
- Provide IT consulting services across various departments and assist management with IT-related inquiries.
- Deliver end-to-end support through the help desk ticketing system.
- Engage in front-end development tasks utilizing HTML/CSS for various projects.
- Conduct training sessions for staff and clients on hardware and software applications to improve IT support.
- Identify and troubleshoot errors, document complaints, and monitor IT system performance.
- Utilize software tools to upgrade IT systems and ensure their security.
- Document processes and perform IT-related testing to diagnose and resolve issues.
- Stay informed about the latest trends and advancements in information technology.
Basic Qualifications:
- A degree, relevant experience, or certification in IT or Computer Science is preferred.
- Comprehensive knowledge of computer hardware, software, and network systems.
- Proficient in HTML, CSS, Python (or similar), Power BI, Power Automate, and Azure.
- Experienced in managing various IT systems and programs with a focus on adaptability and understanding of new technologies.
- A clean background check is required.
Skills Required:
- Strong communication skills.
- Excellent organizational abilities and the capacity to manage multiple tasks effectively.
- Basic understanding of project management principles to successfully complete IT projects.
- Ability to create innovative tools for IT support and demonstrate resourcefulness in problem-solving.
CCMS & Associates is a multi-line adjusting firm committed to addressing the challenges of today's claims industry. As a claims service organization, we provide insurers with field and desk adjusting resources, litigation management adjusters, and complex dispute resolution teams. We specialize in managing the intricate issues faced by Property and Casualty carriers and offer unique adjusting solutions.
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