Current jobs related to Supervisor, Technical Support - Dunedin - Toronto Blue Jays

  • Technical Support Supervisor

    1 week ago

    Dunedin, Florida, United States Toronto Blue Jays Full time

    Job Title: Technical Support SupervisorThe Toronto Blue Jays Technology Department is seeking a highly skilled Technical Support Supervisor to join our team. As a key member of our IT operations, you will be responsible for providing technical support to our business and baseball operations teams.Key Responsibilities:Provide technical support to our business...

  • Technical Support Supervisor

    2 weeks ago

    Dunedin, Florida, United States Toronto Blue Jays Full time

    Job Title: Technical Support SupervisorJob Summary:The Toronto Blue Jays Technology Department is seeking a highly skilled Technical Support Supervisor to join our team. As a key member of our IT operations team, you will be responsible for providing technical support to our business and baseball operations teams, as well as ensuring the smooth operation of...

  • Technical Support Supervisor

    3 weeks ago

    Dunedin, Florida, United States AEG Full time

    Job Title: Technical Support SupervisorWe are seeking a highly skilled Technical Support Supervisor to join our team at the Toronto Blue Jays Technology Department. As a key member of our Florida Operations team, you will be responsible for providing technical support to our Business and Baseball Operations teams, as well as our scouts and player development...

  • Technical Support Supervisor

    1 week ago

    Dunedin, Florida, United States Toronto Blue Jays Full time

    The Toronto Blue Jays Technology Department is seeking a highly skilled Technical Support Supervisor to join our team in Florida. As a key member of our IT operations team, you will be responsible for providing technical support to our Business and Baseball Operations teams at our year-round training facilities.The ideal candidate will have a strong...

  • Network Support Engineer Contract Day Shift

    1 week ago

    Dunedin, United States Source 1 Solutions Inc Full time

    Network Support Engineer Position Overview: The Network Support Engineer is responsible for providing hands-on assistance to on-site technicians, guiding them through physical tasks while managing network and hardware-related issues during on-call night shifts. This role involves executing planned changes, troubleshooting, and maintenance activities under...

  • Network Support Engineer Contract Day Shift

    1 week ago

    Dunedin, Florida, United States Source 1 Solutions Inc Full time

    Job Title: Network Support Engineer Contract Day ShiftThe Network Support Engineer Contract Day Shift position at Source 1 Solutions Inc is a critical role that requires a highly skilled and experienced professional to provide hands-on assistance to on-site technicians. The successful candidate will be responsible for guiding on-site technicians through...

  • Room Attendant

    1 week ago

    Dunedin, Florida, United States Strand Hospitality Services Full time

    Job SummaryTo maintain the cleanliness and appearance of guest accommodations and public spaces, the Room Attendant will ensure they meet all brand or hotel standards in the rooms and public areas.Duties and ResponsibilitiesReceive a list of assigned rooms from the supervisor and prioritize them based on direction from the supervisor or as noted on the...

  • Patient Care Technician Department Pool

    4 weeks ago

    Dunedin, United States BayCare Health System Full time

    At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation...

  • Room Attendant- Grant Street Inn

    2 months ago

    Dunedin, United States Strand Hospitality Services Full time

    Description Join the Grant Street Inn, a Strand Hospitality managed hotel! We offer competitive pay and benefits for our valued employees! Full time Strand Hospitality associates have the option to enroll in Aetna medical, dental, and vision plans. You also receive paid time off, paid basic life and AD&D insurance and the option to purchase additional life...

  • Room Attendant- Grant Street Inn

    3 months ago

    Dunedin, United States Strand Hospitality Services Full time

    Description Join the Grant Street Inn, a Strand Hospitality managed hotel! We offer competitive pay and benefits for our valued employees! Full time Strand Hospitality associates have the option to enroll in Aetna medical, dental, and vision plans. You also receive paid time off, paid basic life and AD&D insurance and the option to purchase additional life...

  • Patient Care Technician Department Pool

    4 weeks ago

    Dunedin, United States BayCare Health System Full time

    At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation...

  • Home Health Field Nurse

    4 weeks ago

    Dunedin, Florida, United States BayCare Full time

    Job OpportunityBayCare HomeCare is seeking a skilled Home Health Field RN to join our team. As a passionate and dedicated RN, you will have the opportunity to provide outstanding customer service to our community while promoting the well-being and independence of our patients.Why BayCare HomeCare?Flexible Schedule: With occasional weekend work, you can...

  • Beauty Advisor

    2 weeks ago

    Dunedin, Florida, United States Kohl's Full time

    About the RoleWe are seeking a Seasonal Beauty Advisor to join our team at Kohl's. As a Beauty Advisor, you will be responsible for driving sales through your passion for beauty and engaging clients with a consultative approach.Key ResponsibilitiesBuild strong client loyalty and influence clients by identifying their needs and suggesting products to drive...

  • Ultrasound Technologist

    4 days ago

    Dunedin, United States BayCare Full time

    Job DescriptionAt BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s...

  • Financial Advisory Career Training Program

    3 weeks ago

    Dunedin, United States Year Up United Full time

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program consists of training in technical and professional...

  • Financial Advisory Career Training Program

    3 weeks ago

    Dunedin, United States Year Up United Full time

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program consists of training in technical and professional...

  • Financial Advisory Career Training Program

    3 weeks ago

    Dunedin, United States Year Up United Full time

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program consists of training in technical and professional...

  • Moodle LMS Expert

    2 weeks ago

    Dunedin, Florida, United States Hubstaff Full time

    Reduce Mental Health Stigma with UsWe're committed to making mental health resources accessible to everyone. Our flagship project, Awareness in Mind, is an online platform that provides high-quality mental health courses and resources.Join Our MissionWe're seeking a skilled software developer/designer to help us with the technical aspects of our Awareness in...

  • Entry Level Customer Success Opportunity

    3 weeks ago

    Dunedin, United States Year Up United Careers Full time

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program consists of training in technical and professional...

  • Entry Level Customer Success Opportunity

    4 weeks ago

    Dunedin, United States Year Up United Careers Full time

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program consists of training in technical and professional...

Supervisor, Technical Support

2 months ago

Dunedin, United States Toronto Blue Jays Full time
Job DescriptionJob DescriptionSalary:

The Toronto Blue Jays Technology Department is currently looking for a Supervisor of Technical Support for our Florida Operations. This position is permanently based in Dunedin, Florida and will report to the Manager of End User Support and Applications based in Toronto. The Supervisor of Technology Support will be responsible for supporting our Business and Baseball Operations teams at our year-round training facilities, as well as providing IT support to our scouts and player development personnel stationed throughout the US and Latin America. The successful candidate will also need to provide IT support for Spring Training and Dunedin Blue Jays games.


As the Supervisor of Technical Support, you will play a critical role in maintaining customer satisfaction, driving efficiency, and enhancing overall technical support operations for Florida Operations. The role also includes working under the direction of the Technology staff based in Toronto to implement company initiatives and deploy local technology solutions. The ideal candidate will be someone who wants to combine their interests in sports and technology to help the organization build a sustainable championship team.


Responsibilities:

  • Serve as a point of contact for complex technical user issues providing guidance and timely support in resolving them at our Player Development Complex and TD Ballpark.
  • Collaborate with cross-functional teams, on system enhancements or new technology solutions that are being assessed and/or implemented.
  • Supervise the Technical Support Analyst (TSA) including training, coaching, providing feedback and performance management.
  • Develop and assist with implementing effective strategies, policies, and procedures with our Toronto based team to ensure efficient and high-quality technical support services.
  • Monitor and analyze support metrics to identify areas for improvement and make data-driven decisions to enhance team performance and customer satisfaction.
  • Maintain, or facilitate the maintenance of, computer systems, software applications, telephony, network and cabling infrastructure.
  • Support functions include being the first point of contact for general IT calls, printers, phones, pc’s, applications and server/network infrastructure. 
  • Coordinate and implement hardware / software upgrades and replacements as required.
  • Log all IT support activities and incidents in the incident tracking system, ServiceNow.
  • Maintain accurate records and inventories of corporate assets (i.e. desktop, laptops, mobile devices, etc.)
  • Ability to perform port level network configuration changes as required to assist with troubleshooting and incident remediation.
  • Stay updated with the latest industry trends and technologies to ensure the team remains knowledgeable and competent in providing technical support.
  • Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous learning.
  • Prepare and present reports on team performance, key metrics, and customer feedback to senior management.


Qualifications:

  • University degree or College diploma in Technology or other related field.
  • Minimum 3 to 5 years of progressive IT deskside support experience.
  • Hands on Cisco network configuration and troubleshooting experience required; CCNA an asset.
  • Advanced support of Microsoft Windows 10 desktop environment and suite of applications.
  • Experience providing both hands-on and over the phone end user support.
  • Experience in creating procedural documentation.
  • Previous experience with VOIP and IPTV technology.
  • Knowledge of point of sale systems and Ticketmaster platform an asset.
  • Ability to deal with and prioritize multiple tasks in a time sensitive environment.
  • Excellent communication and facilitation skills.
  • Ability to work independently and to meet defined deadlines with minimal supervision.
  • Ability to legally work in the United States.
  • Able to work evenings, weekends and holidays as required
  • Valid drivers license
  • Ability to speak Spanish is an asset but not required


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.