Senior Corporate Travel Solutions Manager
6 days ago
**About the Role**
We are seeking a seasoned professional to join our team as a Senior Corporate Travel Solutions Manager. In this role, you will be responsible for managing relationships between our support teams, technology teams, product and supplier teams.
The ideal candidate is a results-driven individual with a strong background in corporate travel. You have a proven track record of providing exceptional customer service, resolving complex issues, and driving revenue growth. Your excellent communication and problem-solving skills will enable you to effectively collaborate with internal stakeholders and external clients.
**Key Responsibilities**
- Serve as the primary point of contact for members in the Corporate pathway
- Consult with Corporate pathway members to help them identify growth opportunities for their businesses by understanding WorldVia products and programs, implementation processes and requirements, and industry knowledge of corporate travel
- Scope and project manage Corporate pathway member product implementations (e.g. implementing Concur online booking within a member's business)
- Serve as the interface between members and the Travel Technology team
- Prioritize and escalate member issues to the relevant WorldVia teams
- Partner with Member Success for front-line issue resolution
- Assist Travel Technology team with defining Mid-office and automation requirements
- Mentor and encourage Corporate Pathway agency members
- Develop and execute tactical corporate pathway training
- Be the champion of the corporate product pathway, promoting its advantages and possibilities for growth
- Accountable for driving corporate pathway revenue growth
**Requirements**
- 10+ years in the travel industry
- Strong travel industry knowledge, with an emphasis on corporate/air travel
- Expert GDS user (Sabre or Travelport required, multi-GDS including Amadeus preferred)
- Experience with travel technology product implementation (online booking tools, duty of care, reporting, mid-office, and back-office)
- Experience with Macintosh and Windows Operating Systems
- Excellent troubleshooting, researching, and problem-solving skills
- Strong communication and customer service skills
- Ability to work in a fast-paced environment and manage multiple projects simultaneously
- Ability to adapt/respond to different types of communication styles and with all levels of internal/external contacts
**Compensation and Benefits**
We offer a competitive salary of $120,000 per year, plus benefits including:
- Employer-Sponsored Medical and Dental Insurance with Employee Contribution
- Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
- Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
- 401(k) with up to 4% Company Match
- Paid Time Off + Company Holidays
- Additional Time Off for Your Birthday and Work Anniversary
- Discount Travel Program
**Our Team**
At WorldVia, we're a team of dedicated professionals who share a passion for delivering exceptional customer experiences. We're committed to fostering a culture of innovation, collaboration, and continuous learning. If you're a motivated and driven individual who thrives in a dynamic environment, we'd love to hear from you
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