Customer Service Representative
3 weeks ago
Customer Service Representative at Chewy
**Key Responsibilities:**
* Engage with customers through multiple channels (phone calls, chats, email) regarding various topics (helping customers shop for their new pet, finding the perfect chew toy, or problem-solving when something doesn't go as planned)
* Research and problem-solve to determine appropriate solutions
* Think proactively and set follow-ups as needed to ensure contact resolution
* Operate with understanding, active listening, patience, empathy, and kindness
**What You'll Need:**
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
* Strong customer service skills
* Ability to work independently and as part of a team
**Why Chewy?**
* We're a fast-paced and dynamic company that's passionate about pet care
* We offer competitive pay and benefits
* We're committed to providing excellent customer service and building strong relationships with our customers
**If you're passionate about customer service and pet care, we'd love to hear from you**
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