Customer Service Team Lead

1 day ago


Valencia, California, United States PRIORITY PAK Full time
Job Overview

We are seeking a highly motivated and organized Fulfillment Operations Specialist to join our team at Priority Pak in Valencia, CA. This role is responsible for managing client programs and projects, ensuring timely completion of services, and maintaining quality service standards.

As a key member of our operations team, you will be expected to work closely with clients, prioritize tasks, and maintain accurate records. Your strong communication skills, attention to detail, and ability to analyze problems will enable you to provide exceptional customer service and drive business growth.

Key Responsibilities:

  • Manage client programs and projects to ensure timely completion of services
  • Maintain quality service standards through proactive problem-solving and communication
  • Collaborate with clients to understand their needs and develop solutions
  • Process shipments and distributions via FedEx, UPS, and USPS systems

Requirements:

  • 2+ years of experience in fulfillment operations or a related field
  • Strong communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Familiarity with warehouse management systems and shipping software

Salary Estimate: $45,000 - $60,000 per year, depending on experience.



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