Customer Service Associate/Receptionist

3 days ago


Valencia, California, United States Mechanix Wear Full time
Company OverviewMechanix Wear is a leading developer of protective gloves for various industries, including vehicle mechanics, police, military, trade professionals, and construction. Our mission is to create a world where safety is foundational, performance is enhanced, and trust in the brand is unshakable.

We are committed to quality and innovation, with a focus on designing and manufacturing gloves that meet the highest standards. Our products are designed to protect workers from harm, while also enhancing their performance and productivity.

Job Description

The Customer Service Representative (CSR) plays a critical role in providing world-class customer service and satisfaction to all Mechanix Wear customers. This position requires excellent communication skills, knowledge of our products, and the ability to adapt to changing situations.

The ideal candidate will be confident, friendly, and outgoing, with the ability to handle high-volume incoming calls and direct calls appropriately. They will also possess excellent verbal and written communication skills, as well as experience with Microsoft Office programs.

Responsibilities:

  • Process orders efficiently and accurately
  • Respond to customer inquiries in a timely and professional manner
  • Verify pricing, stock levels, and provide tracking information
  • Handle exchanges, returns, and warranty issues
  • Support Mechanix Wear's commitment to quality and continual improvement

Requirements:

  • Associates degree or related field with two or more years of experience
  • Working knowledge of customer service techniques
  • Excellent verbal and written communication skills
  • Experience with Microsoft Office programs
  • Ability to work in a fast-paced environment
Salary and Benefits

The estimated salary for this position is $18.00 - $21.00 per hour, with benefits including 401(k), dental insurance, health insurance, paid time off, and vision insurance.



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