Customer Service Representative
3 days ago
Mechanix Wear, a leading developer of protective gloves for various industries, seeks a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join its team. The successful candidate will provide exceptional customer service, ensuring customer satisfaction and loyalty.
About the Role
The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and providing information on products and services. This role requires strong communication skills, both written and verbal, as well as excellent problem-solving abilities.
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Resolve customer complaints and issues in a fair and efficient manner.
- Provide product information, including features, benefits, and availability.
- Process customer orders and returns.
- Collaborate with internal teams to resolve complex customer issues.
Requirements
- Bachelor's degree or equivalent experience.
- Minimum 2 years of customer service experience in a call center or similar environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet performance metrics.
- Proficiency in Microsoft Office Suite.
Benefits
- $18.00 - $21.00 per hour.
- 401(k) plan.
- Dental insurance.
- Health insurance.
- Paid time off.
- Vision insurance.
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