Customer Service Representative
7 days ago
Cunard is a world-renowned cruise line with a rich history, offering unparalleled luxury and service to its discerning guests.
Job DescriptionWe are seeking an experienced Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service to our valued clients while promoting the sale of cruises and land packages.
Your primary responsibilities will include:
- Developing ongoing relationships with travel consultants and guests, assisting them in building dream holidays by offering alternate destinations or services to maximize their experiences with Cunard.
- Utilizing sales techniques to promote the sale of cruises and land packages.
- Using knowledge of product and booking policies to respond to inquiries while maintaining excellent customer service.
- Researching and responding to customer questions and concerns related to Company product and customer's specific reservation.
- Maintaining accurate records and meeting productivity requirements.
To be successful in this role, you will require:
- One year of experience in customer service or sales, preferably in the travel and hospitality industry.
- Excellent interpersonal and communication skills (verbal and written) to interact with customers, employees, and management.
- The ability to work independently and be self-motivated, as well as proficiency in the use of computer business applications and computerized reservations systems.
- Organizational skills and the ability to handle multi-tasking and work under pressure to meet deadlines.
We offer a competitive salary range of $15.91 to $21.49 per hour, as well as:
- Cruise and travel privileges for you and your family.
- Health benefits.
- 401(k) retirement plan.
- Employee stock purchase plan.
- Training and professional development opportunities.
- Tuition and professional certification reimbursement.
We are committed to creating a culture that values compliance, environmental protection, and the health, safety, and well-being of our guests, employees, and the communities we serve. If you share our values and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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