Customer Service Retention Specialist

3 weeks ago


Stuart, Florida, United States Admin Tasco LLC Full time
Job Title: Customer Service Retention SpecialistWe are seeking a skilled Customer Service Retention Specialist to join our team at Admin Tasco LLC. As a key member of our customer-facing team, you will play a vital role in retaining our core customer base and driving business growth.Job Description

The ideal candidate will possess excellent customer relationship skills, a persuasive attitude, and a passion for sales. You will be responsible for communicating with customers and administrators, analyzing customer behavior, gathering information about customer complaints, and developing aggressive retention strategies based on customer feedback.

Key Responsibilities:

  • Build and maintain strong relationships with customers to ensure high levels of satisfaction and retention.
  • Analyze customer data to identify trends and areas for improvement.
  • Develop and implement effective retention strategies to prevent customer churn.
  • Collaborate with cross-functional teams to resolve customer complaints and issues.
  • Provide exceptional customer service and support to ensure customer loyalty.

Requirements:

  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Proficiency in computer software and systems.
  • Ability to remain calm and professional in stressful situations.

What We Offer:

  • A competitive hourly rate starting at $14.00 plus commissions and bonuses.
  • A dynamic and growth-oriented work environment.
  • Opportunities for professional development and career advancement.

If you are a motivated and results-driven individual with a passion for customer service and retention, we encourage you to apply for this exciting opportunity.



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